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For Companies At a Glance
- Tasks: Support client relationships and assist in ticket inventory management for live events.
- Company: Join Ticketmaster, the world's largest live entertainment company, and be part of an exciting team.
- Benefits: Full-time role with opportunities for growth in a dynamic and inclusive environment.
- Why this job: Make a real impact in the live entertainment industry while developing your skills.
- Qualifications: Strong communication skills and a proactive attitude; experience in ticketing is a plus.
- Other info: Flexible working hours and a supportive team culture await you!
The predicted salary is between 30000 - 42000 £ per year.
Client Support Assistant (12 month FTC) – Ticketmaster
Location: London, Manchester or Glasgow, UK. Division: Ticketmaster UK. Line Manager: Client Services Manager – Inventory Management. Contract Terms: 12‑month FTC, Full‑Time.
Job Summary
The Client Support Assistant (CSA) will offer administrative, client relationship and operational support to the Client Account Management (CAM) teams across all genres in the London, Glasgow and Manchester offices, whilst promoting the highest standards of client service. Ticketmaster UK Limited, part of Live Nation Entertainment, is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e‑commerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans before, during and after the show.
What You Will Be Doing
- Assist the CAM teams in satisfying, retaining, and developing current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution.
- Support the CAM teams in effectively monitoring and controlling available ticket inventory with a view to maximising its retail potential.
- Support the CAM teams on various platforms, including HOST, Platinum Tool, Ingresso, and Universe.
- Ensure that all event‑related information is communicated speedily and accurately in a way that ensures it is clearly received and easily understood by all relevant parties (internal and external).
- Develop and maintain an in‑depth understanding of each client’s business needs.
- Report all client service issues to the CAM teams whilst ensuring that a high standard of client care is maintained at all times.
- React in an efficient and courteous manner to client requests whilst adhering to all service level agreements (internal and external).
- Develop and maintain effective teamwork within the Client Services departments, across genres and between the various departments and premises of the Company to include, but not limited to, Client Development, Client Marketing, Event Programming, Customer Service and Product Support teams, to ensure that the business needs of the client are met.
- Assist the CAM teams to ensure that all info pages event‑related information is accurate, up to date and accessible across all sales channels, e.g. Call Centre and Internet before on‑sale and during the life cycle of each event.
- Attend event day box offices (venue‑based and ‘green field’ sites) as directed by the Senior CAMs and Client Services Managers (CSMs).
- Offer support to clients in the printing and distribution of pre‑printed and care‑of‑box‑office tickets.
- General ticket fulfilment problem‑solving.
- Recognise and embrace the operational requirements of the Client Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior CAMs and CSMs.
- Continuously seek ways in which to improve personal, team and business performance.
- Complete a daily checklist of required tasks, as coordinated by CAMs and CSMs; including, but not limited to, mark‑backs, reports, barcode files and other tasks on the daily spreadsheet.
- Assist with, and contribute to, the day‑to‑day administration of the CAM team under the guidance of the Senior CAMs and CSMs.
- Comply with all Company policies as directed by the Human Resources Manager to include, but not limited to, the Company’s Health and Safety Policy.
- Ensure that a clean, tidy, safe and secure working environment is maintained at all times.
- Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs.
- Represent the Company, as required, at functions, events and PR visits whilst ensuring that all business‑related topics and agendas are communicated to relevant managers and Directors.
- Undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company.
What You Need To Know (Technical Requirements)
- Ticketmaster systems experience preferable.
- I.T. literate – Windows Office Suite (Word, Excel and Outlook).
- A proven understanding of the ticketing/entertainment industry.
You (Behavioural Requirements)
- A highly motivated and conscientious individual.
- Excellent communication, interpersonal and customer care skills.
- A proactive nature to include a flexible approach to hours of work and location of duties.
- Ability to use self‑initiative as well as work within a team.
- Excellent time‑management skills.
- A calm, patient and professional manner.
- Confident telephone manner.
- Confident in dealing with the general public face‑to‑face.
- Good organisational skills, with a high level of attention to detail.
Our Work Is Guided By Our Values
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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Client Support Assistant (12 month FTC) employer: Ticketmaster
Contact Detail:
Ticketmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Assistant (12 month FTC)
✨Tip Number 1
Get to know the company inside out! Research Ticketmaster's values, recent events, and their approach to client support. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Support Assistant role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to client support and teamwork. Think of examples from your past experiences that highlight your communication skills and ability to handle client queries effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Support Assistant (12 month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Support Assistant role. Highlight your relevant experience in client support and any familiarity with ticketing systems, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since communication is key in this role, give examples of how you've effectively communicated with clients or team members in the past. We want to see that you can convey information clearly and professionally.
Be Detail-Oriented: Pay attention to the details in your application. Spelling mistakes or a lack of clarity can make a bad impression. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ticketmaster
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Ticketmaster and its role in the live entertainment industry. Familiarise yourself with their systems like HOST and Platinum Tool, as well as the general ticketing process. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Client Support Assistant, communication is key. Practice articulating your thoughts clearly and concisely. You might be asked to demonstrate how you would handle client queries or issues, so think of examples from your past experiences where you successfully resolved problems through effective communication.
✨Be Team-Oriented
Highlight your ability to work within a team. Prepare examples that showcase your collaborative spirit and how you've contributed to team success in previous roles. Remember, Ticketmaster values teamwork, so showing that you can thrive in a group setting will definitely work in your favour.
✨Demonstrate Flexibility and Initiative
The job requires a flexible approach to hours and duties, so be ready to discuss how you've adapted to changing situations in the past. Share instances where you took the initiative to improve processes or support your team, as this aligns with the proactive nature they’re looking for.
