Client Account Manager - Ticketmaster Sport in Stoke-on-Trent

Job Summary

Company: Ticketmaster

Department: Ticketmaster Sport

Location: Stoke-on-Trent, London, or Manchester in the United Kingdom (Hybrid)

Working hours: Full‑Time, Permanent

The Client Account Manager will provide pro‑active, customer and business focused Client Account Management across the Ticketmaster Sport client base, whilst always promoting the highest standards of customer service. The Client Account Manager will assist in achieving the operational, financial and business objectives of the Company as defined within the Company’s Mission Statement or as directed by the Managing Director of Ticketmaster Sport. Ticketmaster, part of Live Nation Entertainment, is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e‑commerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

Responsibilities

• Develop and maintain an in‑depth understanding of each client’s business needs whilst identifying potential new business opportunities or improved efficiencies through the application of TM technologies or operational practices.
• Develop an in‑depth understanding of our products/ services and their technical aspects.
• Provide clients with technical guidance and best practices to maximise the value of our offerings.
• Troubleshoot technical issues and coordinate with internal teams to resolve them efficiently.
• Collaborate with clients to create and implement a tailored account strategy.
• Ensure the client is aware of new product features and updates.
• Handling phone calls and queries from all clients; ensuring effective communication with venues.
• Developing client relationships through answering queries, providing systems support, and liaison with other departments to ensure the clients’ needs are met.
• On‑site support e.g. project go‑live support, application & process troubleshooting and needs analysis activities.
• Liaising with relevant departments regarding client queries and sales enquiries.
• Ensuring that relevant departments including Client Services staff and TM Online staff are always fully informed in advance of forthcoming on‑sales with relevant event information. Ensure that specific client information is accurate, up to date & accessible.
• Providing support and training to new members of the department, clients and any other member of the TM group.
• Provide reporting to relevant Senior Management and Directors relating to site visits.
• To produce for review, a weekly report of client activity including ticket sales as directed by the Senior Client Account Manager.
• Carry out ad hoc and account management duties as required.
• Achieve goals and targets set by the Senior Client Account Manager.
• To promote, and offer, the highest level of customer service standards always to both internal and external customers.
• To recognise and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior Client Account Manager.
• To continuously seek ways in which to improve personal, team and business performance.
• To assist with, and contribute to, the day‑to‑day administration of the Account Management Team under the guidance of the Senior Client Account Manager.
• To comply with all Company policies as directed by the Human Resources Manager to include, but not limited to, the Company’s Health and Safety Policy.
• To ensure that a clean, tidy, safe and secure working environment is always maintained.
• To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs.
• To ensure that expenses are kept to a minimum and that the most cost‑effective means of travel and accommodation are utilised to visit clients.
• To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business‑related topics and agendas are communicated to relevant managers and Directors.
• To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company.

Technical Skills

• Experience of working in a ticket office, ideally in a major sports venue would be advantageous.
• Proven years XR Systems experience and some Ticketmaster experience.
• Excellent communication skills.
• A flexible approach to working hours.
• A calm, patient and professional manner.
• Highly motivated and conscientious; good time‑management skills.
• Ability to pay attention to detail.
• Excellent team building skills.
• Good computer skills: Microsoft Word, Excel & Outlook essential. Exposure to Microsoft SQL an advantage.
• Understanding of the Ticketing / Entertainment Industry.

Behavioural Skills

• Ability to recognise and exploit opportunities to increase TM revenue across the client base.
• Ability to think logically and analyse application and business process requirements.
• Ability to work in a team environment with excellent verbal and written skills.
• Ability to work well with other departments and varying levels of management.
• Self‑driven and be able to work with minimal supervision.
• Results oriented: readily takes ownership to ensure goals are met.
• Firm sense of closure and self‑discipline.
• Ability to determine when appropriate to escalate issues to enable resolution.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Application Closing Date

Sunday 7 June 2026