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- Tasks: Support AWS cloud infrastructure and troubleshoot issues for our EMEA operations.
- Company: Join Ticketmaster, the world's largest live entertainment company, connecting fans to events.
- Benefits: Enjoy a diverse culture, flexible work options, and opportunities for personal growth.
- Why this job: Be part of a passionate team dedicated to enhancing live experiences for millions.
- Qualifications: Experience with AWS technologies and helpdesk support; AWS certification is a plus.
- Other info: Inclusive environment encouraging authenticity and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Division: IT International (Live Nation Entertainment)
Contract Terms: Fixed Term Contract, 12months
THE TEAM
The IT Operations Team are primarily responsible for the design, administration and support of public (SaaS) and private (AWS) cloud infrastructure serving the corporate offices of Live Nation Entertainment (LNE) in the EMEA region.
Additional responsibilities: managing supporting security, networking & application platforms, performing business integrations, implementing corporate policies & standards, reporting metrics & compliance, and providing guidance & support to other teams across the region.
THE JOB
We have an exciting opportunity for an engineer to support our AWS cloud infrastructure, critical to the effective running of our businesses in the EMEA region.
The successful candidate will be working with our Development and Operations teams in the EMEA region, supporting the deployment and maintenance of business applications.
WHAT YOU WILL BE DOING
- Troubleshooting and resolving problems raised in our Zendesk support queue.
- Performing system and configuration updates.
- Observing company security standards across all of our technology platforms
- Following best practices, change control procedures and documentation requirements at all times.
- Engaging in any other support or project related work as required.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
- Experience with Amazon (AWS) cloud technologies, including Compute, Storage, Cloud Formation and Identity.
- AWS Cloud Practitioner certification with ambition to progress further through the AWS certification programme.
- Microsoft Server Operating Systems.
- Helpdesk or other support experience.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
- Experience with our key technologies.
- Evidence of organization, documentation, problem solving and troubleshooting skills.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It\’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid
About the company
Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or 407-000-0000.
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AWS Engineer (12month FTC) employer: Ticketmaster
Contact Detail:
Ticketmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Engineer (12month FTC)
✨Tip Number 1
Familiarise yourself with AWS services, especially Compute, Storage, and Cloud Formation. Having hands-on experience or projects showcasing these skills can set you apart during discussions.
✨Tip Number 2
Engage with the AWS community through forums or local meetups. Networking with professionals in the field can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Brush up on your troubleshooting skills, particularly in relation to helpdesk support. Being able to demonstrate your problem-solving abilities in real-time scenarios will be crucial.
✨Tip Number 4
Show your passion for live entertainment and how it aligns with the company's values. Tailoring your conversations to reflect this enthusiasm can make a memorable impression.
We think you need these skills to ace AWS Engineer (12month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AWS cloud technologies, particularly in Compute, Storage, and Cloud Formation. Include any relevant certifications, such as the AWS Cloud Practitioner certification, to demonstrate your qualifications.
Craft a Strong Cover Letter: In your cover letter, express your passion for live entertainment and how your skills align with the responsibilities of the AWS Engineer role. Mention specific experiences that showcase your problem-solving and troubleshooting abilities.
Showcase Relevant Experience: When detailing your work history, focus on roles where you have provided helpdesk support or managed cloud infrastructure. Use metrics to quantify your achievements, such as improvements in system uptime or efficiency.
Highlight Soft Skills: The job description emphasises teamwork and integrity. Be sure to include examples of how you've successfully collaborated with teams and maintained high ethical standards in your previous roles.
How to prepare for a job interview at Ticketmaster
✨Showcase Your AWS Knowledge
Make sure to highlight your experience with AWS cloud technologies during the interview. Be prepared to discuss specific services you've used, such as Compute and Storage, and how you've applied them in previous roles.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is a key part of the role, come prepared with examples of past challenges you've faced in IT support. Explain your thought process and the steps you took to resolve those issues.
✨Familiarise Yourself with Company Values
Understand the core values of Live Nation Entertainment, such as teamwork and integrity. Be ready to discuss how you embody these values in your work and how they align with your personal beliefs.
✨Prepare for Technical Questions
Expect technical questions related to system updates and security standards. Brush up on best practices and be ready to explain how you would implement them in a real-world scenario.
