Senior Product Designer, Marketplace Global App

Location: London, UK – hybrid

Division: Ticketmaster UK

Contract Terms: Permanent, Full‑Time

As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love. We create access, so they can make their next live event unforgettable. We create delight. We’re looking for an experienced and confident Senior Product Designer, with rich visual design skills, interaction design experience and expert native platform knowledge to join our global mobile app team.

You will work with the team that specialises in the experience of the millions of fans, all over the world, who search, buy and enter events for the biggest names in music, sports, arts and theatre, all from their phone. Ticketmaster has a commanding global presence with thousands of events being purchased across 20+ markets, and we are focused on delivering our new experiences to all users regardless of where they are located.

• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle.
• Conduct user/market, usability and competitive design research where required.
• Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision.
• Generate storyboards, prototypes, animated and interactive assets with minimal supervision.
• Leverage AI tools to accelerate design exploration, prototyping and cross‑functional collaboration with product and engineering.
• Conduct internal QA tests to ensure deliveries meet initial design specifications.
• Work with the Analytics and Product Management teams to make measurable UX decisions.
• Understand and translate the long‑term vision and strategic business goals into compelling design solutions.
• Remain informed of best practices, especially within the mobile app landscape.
• Be willing to accommodate flexible hours to accommodate the globally distributed team.

• Thorough grounding in principles, methodology and practices of digital product design with proven hands‑on experience.
• Ability to provide a range of innovative and compositionally strong design solutions.
• Fully conversant in Figma and/or other industry leading software.
• Experience working on pattern libraries and design systems.
• Experience working with mobile applications, preferably B2C e‑commerce properties with high traffic.
• Experience using AI tools in design workflows.
• Understanding of capabilities and limitations of technologies such as Swift, CSS, React.
• Strong knowledge of grid systems, layout, typography and graphic design.
• Experience with usability testing and report generation beneficial.

• Strong creative problem‑solving skills.
• Excellent written, verbal communication and storytelling skills.
• Ability to juggle and manage simultaneous concurrent requests within the same project area.
• Keen eye for detail in designs and requirements.
• Confidence in understanding complex business, system, and user flows and processes.
• Active communicator – proactively raising questions and issues as encountered.
• Curious, proactive and self‑directed learner, interested in emerging tools, trends, processes and personal growth.

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision is to connect people around the world to the live events they love. As the largest ticket marketplace and leading global provider of enterprise tools and services for the live entertainment business, we deliver on that vision. We cultivate a culture driven by accessible leaders, attentive managers, and enthusiastic teams. Our values: Reliability, Teamwork, Integrity, Belonging.

We encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.