At a Glance
- Tasks: Lead the design and maintenance of global contact centre platforms for 100+ brands.
- Company: Join Ticketmaster, a leader in fan experience, based in vibrant Manchester.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and career advancement.
- Why this job: Be a technical leader and make a real impact on global fan experiences.
- Qualifications: Strong systems engineering background and excellent communication skills.
The predicted salary is between 72000 - 88000 £ per year.
Ticketmaster in Manchester (hybrid) is seeking a Lead Systems Engineer for the Global Fan Experience team.
You will be the technical leader for design, configuration, and maintenance of contact center platforms serving 100+ brands worldwide.
You will mentor engineers, drive scalable, secure architectures, own deployment automation, and ensure data protection while integrating with Zendesk, Five9, and other systems.
This role demands collaboration across functions and strong communication skills.
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Senior Systems Architect – Global Contact Center Platforms in Manchester employer: Ticketmaster UK Limited
At Ticketmaster, we pride ourselves on fostering a vibrant and inclusive work culture that champions teamwork, integrity, and belonging. As a Principal Engineer I in London, you'll have the opportunity to work on cutting-edge technologies in a dynamic environment, driving innovation while collaborating with passionate teams dedicated to enhancing live event experiences. With a commitment to employee growth and a focus on work-life balance, we empower our engineers to thrive both personally and professionally.
