At a Glance
- Tasks: Lead real-time performance management and enhance service delivery across EMEA.
- Company: Join Ticketmaster UK, a leader in the entertainment industry.
- Benefits: Enjoy a hybrid working model with a permanent contract.
- Other info: Collaborate with diverse teams in a dynamic work environment.
- Why this job: Make a difference in fan experience while driving continuous improvement.
- Qualifications: Strong leadership and analytical skills in omnichannel contact centres.
The predicted salary is between 47181 - 52249 £ per year.
Ticketmaster UK Limited is seeking a skilled professional to manage real-time performance across EMEA, ensuring effective service delivery and operational governance. The role requires strong leadership in Workforce Management, analytical capability, and experience within omnichannel contact centre environments.
The ideal candidate will drive continuous improvement, lead a team of analysts, and partner with various teams to enhance performance and fan experience. This is a permanent contract offering a hybrid working model.
Senior Real-Time Delivery Lead, EMEA in Manchester employer: Ticketmaster UK Limited
At Ticketmaster, we pride ourselves on fostering a vibrant and inclusive work culture that champions teamwork, integrity, and belonging. As a Principal Engineer I in London, you'll have the opportunity to work on cutting-edge technologies in a dynamic environment, driving innovation while collaborating with passionate teams dedicated to enhancing live event experiences. With a commitment to employee growth and a focus on work-life balance, we empower our engineers to thrive both personally and professionally.
