At a Glance
- Tasks: Design unforgettable mobile experiences for millions of fans at live events.
- Company: Join Ticketmaster, the world's largest ticket marketplace, and be part of a passionate team.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for personal growth.
- Other info: Inclusive culture that values diversity and encourages personal and professional development.
- Why this job: Make a real impact on fan experiences while working with cutting-edge design tools.
- Qualifications: Proven experience in digital product design and strong skills in Figma and mobile app design.
The predicted salary is between 60000 - 75000 € per year.
Location: London, UK – hybrid
Division: Ticketmaster UK
Line Manager: Associate Director, Product Design
Contract Terms: Permanent, Full-Time
THE TEAM
As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love. We create access, so they can make their next live event unforgettable. We create delight.
We’re looking for an experienced and confident Senior Product Designer, with rich visual design skills, interaction design experience and expert native platform knowledge to join our global mobile app team. This team crafts high-impact mobile products, focusing on creating unforgettable experiences that make browsing, searching and event entry a personal and meaningful moment for every fan.
THE JOB
As Senior Product Designer – Marketplace, Global App, you will work with the team that specializes in the experience of the millions of fans, all over the world, who search, buy and enter events for the biggest names in music, sports, arts and theatre, all from their phone. Ticketmaster has a commanding global presence with thousands of events being purchased across 20+ markets, and we are focused on delivering our new experiences to all users regardless of where they are located.
You will collaborate with the team, and business stakeholders, to take ownership of projects from concept through to pixel-perfect final deliverables, providing innovative solutions for the next generation of fan experiences with our globally distributed team.
WHAT YOU WILL BE DOING
- Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
- Conduct user/market, usability and competitive design research where required
- Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
- Generate storyboards, prototypes, animated and interactive assets with minimal supervision
- Leverage AI tools to accelerate design exploration, prototyping and cross functional collaboration with product and engineering
- Conduct internal QA tests to ensure deliveries meet initial design specifications
- Work with the Analytics and Product Management teams to make measurable UX decisions
- Understand and translate the long-term vision and strategic business goals into compelling design solutions
- Remain informed of best practices, especially within the mobile app landscape
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, interface design, mobile app design, interaction design
- Ability to provide a range of innovative and compositionally strong design solutions
- Fully conversant in Figma and/or other industry leading software
- Experience working on pattern libraries and design systems
- Ability to think creatively and present concepts clearly to stakeholders and team members
- Proven experience working with mobile applications, preferably B2C e-commerce properties with high traffic.
- Experience using AI tools in design workflows to enhance collaboration, accelerate prototyping and improve design-to-code handoff
- An understanding of capabilities and limitations of technologies that are used to create powerful interactive experiences: Swift / CSS / React etc is preferred
- An understanding of grid systems, layout, typography and graphic design is strongly desired
- Experience with usability testing and report generation beneficial
YOU (BEHAVIOURAL SKILLS)
- Strong creative problem-solving skills
- Excellent written, verbal communication and storytelling skills
- Ability to juggle and manage simultaneous concurrent requests within the same project area
- A keen eye for detail in designs and requirements
- Confidence in understanding complex business, system, and user flows and processes
- An active communicator - proactively raising questions and issues as encountered
- A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
- Slight flexibility in hours to accommodate our globally distributed team
- Have a hunger and passion for excellence
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
- Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
- Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
- Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
- Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
AS PART OF THE APPLICATION, PLEASE INCLUDE YOUR PORTFOLIO. APPLICATIONS WITHOUT A PORTFOLIO WILL NOT BE CONSIDERED.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Senior Product Designer, Marketplace Global App in London employer: Ticketmaster UK Limited
At Ticketmaster, we pride ourselves on being a leading employer in the live entertainment industry, offering a vibrant work culture that fosters creativity and collaboration. Our London-based team enjoys a hybrid working model, competitive benefits, and ample opportunities for professional growth, all while contributing to unforgettable experiences for millions of fans worldwide. Join us to be part of a diverse and inclusive environment where your passion for design can thrive and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Designer, Marketplace Global App in London
✨Tip Number 1
Get your portfolio in tip-top shape! Make sure it showcases your best work, especially projects that highlight your visual design and interaction skills. Remember, this is your chance to shine, so pick pieces that tell a story about your design journey.
✨Tip Number 2
Network like a pro! Reach out to current or former Ticketmaster employees on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral. Plus, it shows you're genuinely interested in joining the team!
✨Tip Number 3
Prepare for the interview by practising common design questions and scenarios. Think about how you can demonstrate your problem-solving skills and your ability to collaborate with cross-functional teams. We want to see how you tackle challenges creatively!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of the Ticketmaster family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Senior Product Designer, Marketplace Global App in London
Some tips for your application 🫡
Show Off Your Portfolio:Make sure to include your portfolio with your application. It's a crucial part of showcasing your design skills and experience, so don't skip it! We want to see your best work that aligns with the role.
Tailor Your Application:Take the time to tailor your CV and cover letter to highlight your relevant experience in mobile app design and user experience. We love seeing how your skills match what we're looking for, so make it personal!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing off your personality and passion for design.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role right there.
How to prepare for a job interview at Ticketmaster UK Limited
✨Showcase Your Design Process
When discussing your portfolio, focus on the design process behind your projects. Explain how you approached user research, ideation, and prototyping. This will demonstrate your ability to think critically and creatively, which is essential for a Senior Product Designer.
✨Know Your Tools Inside Out
Be prepared to discuss your experience with Figma and any other design software you’ve used. Highlight specific features or tools that have helped you in your design workflow, especially those that enhance collaboration and prototyping. This shows you’re not just familiar with the tools but can leverage them effectively.
✨Understand the User Journey
Familiarise yourself with user types and their journeys within mobile applications. Be ready to discuss how you would approach creating meaningful experiences for fans using Ticketmaster’s platform. This will show your understanding of user-centric design and your ability to translate business goals into compelling solutions.
✨Stay Updated on Industry Trends
Research current trends in mobile app design and be prepared to discuss how they could apply to Ticketmaster’s products. Mention any emerging tools or methodologies you’re excited about. This demonstrates your passion for design and commitment to continuous learning, which aligns with the company’s values.
