Instructional Designer (12month Fixed Term Contract) in London

Location: London, England (hybrid 1 day a month in the office)

Division: Education and Training, Support and Operations

Contract Terms: Permanent, Fixed Term, 40 hours per week

The Global Client Support & Operations Organisation has the mission to build a global support & operations centre of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

Education and Training, a vertical of this organisation, is a competitive differentiator for our clients and a growth path for our employees. We seek to be innovative in design and delivery, creating content and experiences that are simple, aligned to a broader curriculum, and timely for our learners.

Our teams are accountable for quality product education, cultivating market expertise, and supporting product and feature launches. They utilise global standards across all products in the design, development and delivery of materials and learning experiences, with the goal of a unified approach that empowers teams to scale knowledge, optimise product usage, and grow expertise across Ticketmaster systems and ticketing platforms.

As a key member of our Global Education team, you will design and deliver high-impact learning solutions across Regional Education and Ticketmaster systems. This role is responsible for applying instructional design best practices to create scalable, measurable and engaging learning experiences that support employees and clients across the EMEA region.

You will own the full instructional design lifecycle (analysis, design, development, implementation and evaluation), translating business needs into clearly defined learning objectives, assessment strategies and structured learning journeys.

A core focus of this role is building and evolving our Learning Management System (LMS) portfolio. You will create and manage engaging content, drive adoption across the region, and define and track meaningful metrics to measure learning effectiveness and business impact.

You will design learning experiences using a range of methodologies including blended learning, scenario-based learning, gamification and AI-supported content creation.

In addition to content creation, you will act as a confident presenter and facilitator, delivering sessions that support LMS adoption and enable learners to engage effectively with our education ecosystem.

This role requires regular presence in our offices, flexibility to attend events, and the ability to support business needs outside standard working hours when required. You will operate in a fast-paced environment, adapting to shifting priorities and deadlines while maintaining high-quality outputs.

You will collaborate closely with Product Operations, Subject Matter Experts (SMEs), Trainers and other Instructional Designers to deliver cross-functional education initiatives aligned to our global strategy.

WHAT YOU WILL BE DOING

• Conduct learning needs analysis and translate business requirements into clear, measurable learning objectives
• Design structured curricula, learning pathways and instructional frameworks across Ticketmaster systems and ticketing platforms
• Apply instructional design methodologies (e.g. ADDIE, SAM) and adult learning principles to develop effective learning solutions
• Develop engaging, high-quality learning assets including e-learning, videos, documentation, simulations, infographics and gamified experiences
• Build, structure and maintain a scalable LMS portfolio, ensuring content is intuitive, accessible and aligned to learner journeys
• Drive LMS adoption through targeted campaigns, communications, and live or virtual learning sessions
• Use data and feedback to evaluate and continuously improve learning experiences and content effectiveness
• Deliver presentations, workshops and enablement sessions to support learning initiatives and LMS engagement
• Collaborate closely with Product Operations, SMEs, Trainers and other Instructional Designers on cross-functional projects
• Build strong stakeholder relationships to ensure alignment, relevance and adoption of learning solutions
• Take ownership of projects from concept through to delivery, proactively managing timelines, priorities and risks
• Ensure all content meets global education standards and contributes to a consistent, high-quality learner experience

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

• Experience in instructional design, learning experience design (LXD), training, or a related field
• Proven experience designing learning solutions with clearly defined learning objectives and evaluation strategies
• Experience working with Learning Management Systems (LMS), including content architecture, publishing and reporting
• Experience measuring learning effectiveness and using data to improve outcomes
• Strong content creation experience across multiple formats (e-learning, video, written materials, interactive content)
• Confidence delivering presentations and facilitating learning sessions
• Familiarity with content authoring and design tools (e.g. Articulate, Captivate, Adobe Creative Suite, video editing tools or similar)
• Interest in or experience using AI tools to enhance content creation, learning design or workflows
• Ability to manage multiple priorities in a fast-paced environment.

We welcome candidates from a variety of backgrounds. Relevant experience, transferable skills and demonstrated capability are valued just as highly as formal qualifications.

DESIRED EXPERIENCE

• Experience with content creation and authoring tools (e.g. Articulate, Captivate, Adobe Suite, video tools or similar)
• Strong digital literacy and ability to quickly learn new platforms and systems
• Ability to translate technical information into clear, user-friendly learning content
• Understanding of visual design principles and engaging content creation

YOU (BEHAVIOURAL REQUIREMENTS)

• Creative thinker with a willingness to experiment, including gamification and innovative learning approaches
• Data-driven mindset with the ability to interpret metrics and improve outcomes
• Proactive, adaptable, and collaborative mindset.
• Asks appropriate questions to ensure full understanding, to generate new ideas and innovative solutions.
• Demonstrates ethical behaviours.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.