Lead Software Engineer (Remote, United Kingdom)

Job Summary

Location: Remote, United Kingdom, with travel to London for meetings when required.

Division: TM1 Marketing & APIs

Contract Terms: Permanent, 40 hours per week

The Team

The TM1 Marketing & APIs team is Ticketmaster's marketing team producing systems to allow our clients to unlock the power of data to make decisions regarding marketing to our fans.

The Job

Ticketmaster Marketing team is looking for an experienced, motivated, and self-driven candidate who can contribute towards various aspects of taking our offering to the next level and building out our new API systems to provide data to our marketing partners and clients. This involves design, development, and production support of the systems as well as working with product teams and other engineering teams in shaping the future of the application.

What You Will Be Doing

• Design and develop new systems and implement enhancements to existing systems, breaking down complex problems into essential components and building efficient solutions.
• Work with product teams to gather and understand requirements, discuss approaches, design solutions based on the requirements and create design documents for implementation keeping in mind costs, capacity, shelf-life and choosing the right tools and technologies.
• Design and develop high-traffic, large scale software applications as a full-stack developer - systems ranging from front-end UI, web and API services, data models and data flow processes, infrastructure for deploying and long-term maintenance of the systems.
• Ensure best practices in system development ranging from test coverage, use of enterprise standards, adherence to target architecture, high-availability and scalability, low latency, and fault-tolerance, thus ensuring delivery of high-quality systems.
• Create detailed documentation on systems as well as processes ranging from checklists for onboarding new hires, comprehensive overview of systems, runbooks for developing, monitoring and troubleshooting system issues and recommendations on future improvements.
• Own solution design discussions and meetings to ensure systems are aligned in the bigger scheme of things.
• Leading teams in development of new systems and new initiatives by executing the duties mentioned above as well as guiding, mentoring and in general helping team members in learning applications, technologies, best practices and processes.
• Reviewing code for quality, correctness and efficiency.
• Owning project delivery from a day-to-day standpoint - participating in daily agile stand-ups, escalating blockers to stakeholders, ensuring timely completion of tasks & overall project & sprint goals.
• Communicating updates to stakeholders and working with them on timelines.
• Recognized as a subject matter expert who shapes technical standards and practices beyond the immediate team.
• Influences technical strategy and roadmaps through collaboration with other Tech Leads, architects, product teams, and senior stakeholders.
• Drives adoption of reusable engineering patterns and improvements across related teams.
• Represents the team in cross-functional technical decisions and communicates the wider implications of proposed approaches.

What You Need to Know (or Technical Skills)

• Bachelor's degree in Computer Science or related technical field.
• Proficiency in one or more of the following programming languages - Java, Typescript, NodeJS and willingness to learn the others.
• Proven years of experience in building high-traffic web applications and deploying to production with a focus on quality and long-term maintainability.
• Experience in working with cloud-based platforms (preferably AWS).
• Experience supporting live applications - good debugging skills, reading logs, reading application dashboards like Grafana / AWS monitors (e.g., CloudWatch) - identifying issues and solving them efficiently.
• Experience writing SQL queries, working with SQL (e.g., MySQL) and NoSQL databases (e.g., DynamoDB).
• Experience working with Infrastructure as code tools like Terraform, Kubernetes, and Helm.
• Experience working with code and build tools like Gitlab, CI/CD, Jenkins, and Sonar.
• Experience working in an Agile team - attending stand-ups, delivering work in a time-boxed setting, etc.
• Ability to work under some pressure e.g., handling production issues, on-call support for live systems, etc.
• An overall calm personality - ability to see the big picture and how the current team / task / project fits into it.

Nice to know / good to have

• UI design experience, building client facing data applications.
• Experience in the entertainment and/or online ticketing industry.
• Familiarity with operating across diverse cultural and regulatory environments (Europe, Asia, South America).
• Understanding of your own usage of AI (Claude or similar) in the SDLC.

YOU (Behavioural Skills)

• Strong verbal communication, ability to clearly communicate ideas, work status, advocate for (or against) a particular approach or design.
• Documentation skills - ability to make the path easier for new team members / new hires / interns by organizing knowledge in Confluence, wiki, or similar.
• Ability to manage self and own time, deliver work on time, evaluate and estimate work.
• Ability to work with various teams, including tech and product, incorporate their inputs into the work being done, and manage expectations on issues & enhancements.
• Experience running teams on a day to day basis (Not people management) and can provide examples of how you've handled various scenarios when running those teams.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.