Client Account Manager - Ticketmaster Sport in Stoke-on-Trent

Job Summary

Company: Ticketmaster

Department: Ticketmaster Sport

Location: Stoke-on-Trent, London, or Manchester, United Kingdom (Hybrid)

Working hours: Full-Time, Permanent

The Client Account Manager will provide proactive, customer‑ and business‑focused Client Account Management across the Ticketmaster Sport client base, while promoting the highest standards of customer service.

Ticketmaster, part of Live Nation Entertainment, is a global leader in the live entertainment industry.

Responsibilities

• Develop and maintain an in‑depth understanding of each client’s business needs and identify potential new business opportunities or improved efficiencies through the application of Ticketmaster technologies or operational practices.
• Provide clients with technical guidance and best practices to maximise the value of our offerings and troubleshoot technical issues; coordinate with internal teams to resolve them efficiently.
• Collaborate with clients to create and implement a tailored account strategy and ensure they are aware of new product features and updates.
• Handle phone calls and queries from all clients, ensuring effective communication with venues.
• Develop client relationships through answering queries, providing systems support and liaising with other departments to meet clients’ needs.
• Provide on‑site support, e.g., project go‑live support, application and process troubleshooting, and needs analysis activities.
• Liaise with relevant departments regarding client queries and sales enquiries, ensuring all staff are fully informed in advance of forthcoming events with relevant information.
• Maintain accurate, up‑to‑date, and accessible client information.
• Provide support and training to new team members, clients, and other members of the Ticketmaster group.
• Prepare weekly reports of client activity, including ticket sales, for senior management and directors.
• Carry out ad‑hoc and account‑management duties as required.
• Achieve goals and targets set by the Senior Client Account Manager.
• Promote and deliver the highest level of customer service to both internal and external customers.
• Adapt to the operational requirements of the Account Management Team, including shift work as directed by the Senior Client Account Manager.
• Pursue continuous improvement of personal, team, and business performance.
• Assist with day‑to‑day administration of the Account Management Team under the guidance of the Senior Client Account Manager.
• Comply with all Company policies, including the Health and Safety Policy.
• Maintain a clean, tidy, safe, and secure working environment.
• Utilise materials and resources efficiently to minimise waste and reduce costs.
• Keep expenses at a minimum and use cost‑effective travel and accommodation when visiting clients.
• Represent the Company at functions, events, and PR visits, ensuring relevant managers and directors receive the necessary business information.
• Undertake any other duties within the general scope of the role as directed by your Line Manager or a director.

Qualifications

• Experience working in a ticket office, ideally at a major sports venue.
• Proven experience with XR Systems and Ticketmaster products.
• Excellent communication skills.
• Flexible approach to working hours.
• Calm, patient, and professional manner.
• High motivation and conscientiousness; strong time‑management skills.
• Attention to detail.
• Excellent team‑building skills.
• Computer skills: Microsoft Word, Excel, and Outlook (essential).
• Exposure to Microsoft SQL (advantage).
• Understanding of the Ticketing and Entertainment Industry.

Behavioural Requirements

• Ability to recognise and exploit opportunities to increase Ticketmaster revenue across the client base.
• Logical thinking and analysis of application and business process requirements.
• Team‑oriented, with excellent verbal and written communication skills.
• Effective collaboration with other departments and varying levels of management.
• Self‑driven with minimal supervision.
• Results‑oriented, taking ownership to meet goals.
• Firm sense of closure and self‑discipline.Discretion to escalated issues for timely resolution.

Equal Opportunity Statement

Ticketmaster is an equal opportunity employer. We encourage applications from individuals of all backgrounds, regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities.