Project Manager

Are you someone who loves bringing projects to life and seeing the real-world impact of your work? Do you thrive on managing complexity, building strong relationships, and delivering results? We are looking for a Project Manager to lead the successful delivery of customer implementations—from the moment a contract is signed right through to a seamless go-live and handover into business as usual. Reporting to the Delivery and Contract Manager, you’ll play a pivotal role in ensuring projects are delivered on time, within scope, and to an exceptional standard—all while creating positive, lasting relationships with our customers. This is a highly customer-facing, hands-on role, perfect for someone who enjoys working at pace, coordinating cross-functional teams, and taking ownership of projects from start to finish. If you’re at your best when juggling priorities, solving challenges, and driving momentum, you’ll feel right at home here.

About Ticketer

Ticketer is a leading transit technology company providing intelligent ticketing, payments, and operational systems to bus and coach operators across the UK and internationally. We help operators run their networks more efficiently, deliver a better experience to passengers, and modernise how public transport works.

What you'll be doing:

• Lead the planning, execution, and delivery of customer implementation projects from contract signature through to go-live and handover.
• Define project scope, deliverables, milestones, and success criteria with each customer at the outset of the engagement.
• Build and maintain detailed project plans, including dependencies, resource requirements, and critical path activities.
• Manage internal and external stakeholders, ensuring clear communication, alignment, and accountability throughout the project lifecycle.
• Track progress against plan, identify risks and issues early, and apply appropriate mitigations to keep delivery on track.
• Maintain accurate and up-to-date project documentation, including project plans, RAID logs, status reports, change requests, and meeting minutes.
• Coordinate cross-functional teams across product, technical delivery, hardware, customer success, and support to deliver against project plans.
• Lead customer-facing project meetings, workshops, training sessions, and go-live activities with confidence and professionalism.
• Manage customer expectations throughout delivery, escalating issues, risks, or scope changes to the Delivery and Contract Manager where appropriate.
• Support the wider Delivery function in tracking contract obligations, ensuring commitments are met, and contributing to continuous improvement of delivery processes.
• Conduct project reviews, capture lessons learned, and feed insights back into the team to improve future delivery.

What we are looking for:

Essential:

• Three to five years of experience in a Project Manager role, ideally within a SaaS, technology, or transport-related environment.
• Demonstrable track record of delivering customer-facing implementation projects end-to-end.
• Strong stakeholder management skills, with confidence engaging senior customer contacts and internal leadership.
• Excellent written and verbal communication skills, with the ability to translate technical detail into clear, customer-friendly language.
• Skilled in producing structured project documentation, including plans, RAID logs, and status reports.
• Highly organised, with strong attention to detail and the ability to manage multiple concurrent projects.
• Confident working independently in a remote-first environment, with strong self-management and time-management skills.
• Right to work in the United Kingdom.

Desirable:

• Experience delivering projects to bus, coach, rail, or wider public transport customers.
• Experience implementing combined SaaS and hardware solutions.
• Recognised project management qualification, such as PRINCE2, APM PMQ, PMP, or AgilePM.
• Familiarity with project and customer management tools such as HubSpot, Jira, or similar.
• Exposure to ticketing, payments, or fare collection systems.

Behaviours and Approach:

• Customer-focused, with a strong service ethic and a genuine interest in delivering value.
• Calm under pressure, with sound judgement and a problem-solving mindset.
• Highly organised, self-directed, and dependable.
• Collaborative, willing to support colleagues across the business and contribute beyond the immediate role.
• Comfortable challenging constructively where needed to protect delivery quality and customer outcomes.

Why Join us?

You will be joining a business that’s leading digital transformation within the transport sector. Our culture is built around wellbeing and support. You will have access to Private Health Insurance, Mental Health Support, and an annual wellbeing allowance to spend on what matters most to you. We also provide financial protection, including income protection and life insurance, for added peace of mind. You will enjoy 25 days of annual leave (which increases with service), three half-day Summer Fridays, and your birthday off to celebrate. We offer a remote working environment that empowers you to do your best work wherever that may (as long as it's UK-based). And that’s not all – we have a few more great benefits we can’t wait to share with you!

How to Apply:

Please submit your CV together with a brief covering note outlining your suitability for the role and your relevant experience. Applications will be reviewed on a rolling basis. Ticketer is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive team.