At a Glance
- Tasks: Be the friendly voice for customers, solving problems and delivering exceptional support.
- Company: Join Ticketer, the UK leader in smart electronic ticketing technology.
- Benefits: Enjoy private health insurance, mental health support, and 25 days annual leave.
- Other info: Remote work available, with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while growing in a supportive environment.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about helping people, solving problems, and delivering brilliant customer experiences? Are you ready to be part of a fast-growing tech business that’s transforming the transport sector? We are looking for a Customer Support Coordinator to be the friendly, knowledgeable first voice our customers turn to when they need help. If you thrive in a fast-paced environment and enjoy making a real difference, this could be the role for you.
About Us
Ticketer has grown to become the UK’s market leader in smart electronic ticketing technology across the public transport sector. Our software enables passengers to use the latest payment technologies, whilst providing operators with real-time performance insights to improve efficiency, service levels, and profitability.
What you will be doing:
- Be the Customer’s First Point of Contact. You will handle incoming enquiries via phone, email, and our ticketing system, providing fast, friendly and professional support every time.
- Solve Problems and Make Things Simple. You will troubleshoot common issues, guide customers through solutions, and aim to resolve queries on first contact wherever possible—escalating more complex issues when needed.
- Keep Everything Running Smoothly. You will log and manage tickets in our CRM system, ensuring each case is accurately recorded, prioritised, and easy for others to pick up when needed.
- Deliver Outstanding Customer Experience. From clear communication to proactive follow-ups, you’ll make sure customers feel supported, confident, and valued at every step.
- Work as One Team. You will collaborate closely with colleagues across support teams, sharing insights on recurring issues and helping continuously improve how we work.
- Grow and Improve. You’ll contribute to our knowledge base, keep learning about our products, and bring ideas to improve our processes and service quality.
What success looks like:
- Meeting or exceeding response and resolution targets (SLAs)
- High customer satisfaction and positive feedback
- Strong first-time fix rates
- High-quality, accurate ticket handling
What we are looking for:
Essential:
- Experience in customer service, helpdesk, or technical support
- Excellent communication skills—able to explain technical concepts simply
- Strong problem-solving ability and attention to detail
- Comfortable using CRM/ticketing systems and following structured processes
- Calm, patient, and supportive under pressure
Desirable (but not essential):
- Experience in a tech support environment
- Knowledge of transport, mobility, or public sector technology
- A passion for developing your technical and product expertise
Why Join us?
You will be joining a business that’s leading digital transformation within the transport sector. Our culture is built around wellbeing and support. You will have access to Private Health Insurance, Mental Health Support, and an annual wellbeing allowance to spend on what matters most to you. We also provide financial protection, including income protection and life insurance, for added peace of mind. You will enjoy 25 days of annual leave (which increases with service), three half-day Summer Fridays, and your birthday off to celebrate. We offer a remote working environment that empowers you to do your best work wherever that may (as long as it's UK-based). And that’s not all – we have a few more great benefits we can’t wait to share with you!
Customer Support Coordinator employer: Ticketer Group
At Ticketer, we pride ourselves on being a leading force in the digital transformation of the transport sector, offering a supportive and inclusive work culture that prioritises employee wellbeing. As a Customer Support Coordinator, you will benefit from comprehensive health insurance, generous annual leave, and a remote working environment that fosters personal and professional growth. Join us to make a meaningful impact while enjoying a range of unique benefits designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Get to know the company inside out! Research Ticketer's products and values so you can speak confidently about how you can contribute to their mission. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you'd resolve them. Being able to demonstrate your approach during interviews will set you apart as a candidate who can deliver outstanding customer experiences.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. They might even share tips that could help you nail the interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Ticketer team right from the start.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people and solving problems right from the start. Use your cover letter to share a personal story or experience that highlights your customer service skills and why you’re excited about this role.
Tailor Your CV:Make sure your CV reflects the skills and experiences that match what we’re looking for. Highlight any relevant customer service or tech support roles, and don’t forget to mention your familiarity with CRM systems!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see how you fit the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ticketer Group
✨Know the Company Inside Out
Before your interview, take some time to research Ticketer and its role in the transport sector. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Highlight your problem-solving abilities and how you maintained a positive attitude under pressure. This is crucial for a Customer Support Coordinator role.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM and ticketing systems, brush up on your knowledge of these tools. If you have experience with specific systems, be ready to discuss how you used them to improve customer interactions and manage tickets efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, ongoing projects, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
