At a Glance
- Tasks: Lead box office operations for exciting Halloween and Christmas events at Blenheim Palace.
- Company: Join Ticketek, a global leader in live experiences and fan engagement.
- Benefits: Earn £19 per hour with flexible working hours during festive seasons.
- Other info: Evening and weekend work required; training provided to help you succeed.
- Why this job: Be part of unforgettable events and create memorable experiences for visitors.
- Qualifications: Experience in ticketing, event management, and excellent customer service skills.
The predicted salary is between 19 - 19 £ per hour.
Blenheim Palace Light Trails Box Office Manager Fix-term Contract Job Description:
About Ticketek: Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. Our Group includes our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences), our Venues which we own, operate and programme (TEG Venues), and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About the ROLE: We are looking for an experienced Box Office Manager to join us for the upcoming Christmas & Halloween Light Trail Festival at the historic Blenheim Palace. This is a contractor position, so applicants will need to be either self-employed or operating through a limited company. The box office will be open for Halloween (23 October – 02 November) and for Christmas (22 November – 4th January). Pay: £19 per hour.
Requirements: Your responsibilities would include:
- Leading the day-to-day box office operations during trails including pre-event set up, box office operation and closing.
- Overseeing the sales of tickets on the day of events.
- Overseeing customer inquiries with a proactive “can-do” approach to problem solving.
- Team Liaison & Support; acting as the first point for ticketing between venue, ticketing and operations staff.
- Box Office Setup; ensuring the office terminals and pinpads are set up and tested and support the Box Office staff.
- Pre-Event Checks; conducting pre-event walk throughs to confirm systems and access points are functioning correctly.
- Issue Resolutions; responding to and resolving customer and operational issues, including overseeing ticket refunds and escalations as required.
- End-Of-Night Reporting; completing and submitting nightly reconciliation reports.
- Hardware Management; maintaining inventory of technology including scanners and printers and communicating any issues.
- Technical Troubleshooting; providing first-line support for technical issues.
- Scanner Setup & Testing; setting up, testing and maintaining handheld scanners to ensure smooth event day ingress operations.
About You: We’re looking for someone with:
- Previous ticketing and event experience in a supervisor/managerial role.
- Box Office experience.
- Good customer service experience.
Other key considerations for this role: Due to the nature of this role, it will involve evening and weekend work. Training will be provided.
Please send your CV to: hr@tegeurope.com
Box Office Manager - Light Trails Blenheim Palace in Oxford employer: Ticketek UK
At Ticketek, we pride ourselves on being a leading employer in the entertainment industry, offering a dynamic work environment at the stunning Blenheim Palace. Our team-oriented culture fosters collaboration and creativity, ensuring that every employee has the opportunity to grow and develop their skills while delivering unforgettable experiences for our fans. With competitive pay and the chance to be part of exciting events like the Light Trail Festival, working with us means being part of something truly special.
