At a Glance
- Tasks: Lead box office operations for the Christmas Light Trail Festival at the Royal Botanic Gardens.
- Company: Join Ticketek, a global leader in live experiences and fan engagement.
- Benefits: Earn £18 per hour with flexible contractor opportunities and training provided.
- Other info: Evening and weekend work required; great for building your resume!
- Why this job: Be part of an unforgettable festive event and enhance your event management skills.
- Qualifications: Experience in ticketing, customer service, and supervisory roles is essential.
The predicted salary is between 18 - 18 £ per hour.
About Ticketek
Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!
About the ROLE
We are looking for an experienced Box Office Manager to join us for the upcoming Christmas Light Trail Festival at the historic Royal Botanical Gardens Edinburgh. This is a contractor position, so applicants will need to be either self-employed or operating through a limited company. The box office will be open for Christmas (22 November – 4 January). Pay: £18 per hour.
Requirements:
- Leading the day-to-day box office operations during trails including pre-event set up, box office operation and closing.
- Overseeing the sales of tickets on the day of events.
- Overseeing customer inquiries with a proactive “can-do” approach to problem solving.
- Team Liaison & Support; acting as the first point for ticketing between venue, ticketing and operations staff.
- Box Office Setup; ensuring the office terminals and pinpads are set up and tested and support the Box Office staff.
- Pre-Event Checks; conducting pre-event walk throughs to confirm systems and access points are functioning correctly.
- Issue Resolutions; responding to and resolving customer and operational issues, including overseeing ticket refunds and escalations as required.
- End-Of-Night Reporting; completing and submitting nightly reconciliation reports.
- Hardware Management; maintaining inventory of technology including scanners and printers and communicating any issues.
- Technical Troubleshooting; providing first-line support for technical issues.
- Scanner Setup & Testing; setting up, testing and maintaining handheld scanners to ensure smooth event day ingress operations.
About You
We’re looking for someone with:
- Previous ticketing and event experience in a supervisor/managerial role.
- Box Office experience.
- Good customer service experience.
Other key considerations for this role: Due to the nature of this role, it will involve evening and weekend work. Training will be provided.
Please apply by sending your CVs to: hr@tegeurope.com
Box Office Manager - Light Trails Royal Botanics Gardens Edinburgh employer: Ticketek UK
At Ticketek, we pride ourselves on being a leading employer in the entertainment industry, offering our Box Office Manager the chance to work in the stunning Royal Botanic Gardens Edinburgh during the festive season. Our vibrant work culture fosters collaboration and creativity, while our commitment to employee growth ensures that you will have opportunities to develop your skills in a dynamic environment. Join us for an unforgettable experience where your contributions will help create magical moments for our guests.
