At a Glance
- Tasks: Lead box office operations for the Christmas Light Trail Festival at the Royal Botanic Gardens.
- Company: Join Ticketek, a global leader in live experiences and fan engagement.
- Benefits: Earn £18 per hour with flexible contractor work during the festive season.
- Other info: Evening and weekend shifts required; training provided to ensure your success.
- Why this job: Be part of an unforgettable event and enhance your customer service skills.
- Qualifications: Experience in ticketing and event management, plus a passion for great customer service.
The predicted salary is between 18 - 18 £ per hour.
About Ticketek
Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!
Our Group includes our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences), our Venues which we own, operate and programme (TEG Venues), and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About the ROLE
We are looking for an experienced Box Office Manager to join us for the upcoming Christmas Light Trail Festival at the historic Royal Botanical Gardens Edinburgh. This is a contractor position, so applicants will need to be either self-employed or operating through a limited company. The box office will be open for Christmas (22 November – 4th January). Pay: £18 per hour.
Requirements:
- Leading the day-to-day box office operations during trails including pre-event set up, box office operation and closing.
- Overseeing the sales of tickets on the day of events.
- Overseeing customer inquiries with a proactive “can-do” approach to problem solving.
- Team Liaison & Support; acting as the first point for ticketing between venue, ticketing and operations staff.
- Box Office Setup; ensuring the office terminals and pinpads are set up and tested and support the Box Office staff.
- Pre-Event Checks; conducting pre-event walk throughs to confirm systems and access points are functioning correctly.
- Issue Resolutions; responding to and resolving customer and operational issues, including overseeing ticket refunds and escalations as required.
- End-Of-Night Reporting; completing and submitting nightly reconciliation reports.
- Hardware Management; maintaining inventory of technology including scanners and printers and communicating any issues.
- Technical Troubleshooting; providing first-line support for technical issues.
- Scanner Setup & Testing; setting up, testing and maintaining handheld scanners to ensure smooth event day ingress operations.
About You
We’re looking for someone with:
- Previous ticketing and event experience in a supervisor/managerial role.
- Box Office experience.
- Good customer service experience.
Other key considerations for this role: Due to the nature of this role, it will involve evening and weekend work. Training will be provided.
Please apply by sending your CVs to:
Box Office Manager - Light Trails Royal Botanics Gardens Edinburgh in Dunfermline employer: Ticketek UK
At Ticketek, we pride ourselves on being a leading employer in the entertainment industry, offering our Box Office Manager the chance to work in the stunning Royal Botanic Gardens Edinburgh during the festive season. Our vibrant work culture fosters collaboration and creativity, while our commitment to employee growth ensures that you will gain invaluable experience in event management and customer service. Join us for an unforgettable opportunity to be part of a team that creates magical live experiences for our fans.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Manager - Light Trails Royal Botanics Gardens Edinburgh in Dunfermline
✨Get Hands-On with Local Events
Dive into local food festivals or pop-up markets in your community. This is a fantastic way to meet potential clients and showcase your skills directly. Grab a spot at these events to network, provide samples, and connect with others in the hospitality and food scene.
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✨Join Freelance Food Networks
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We think you need these skills to ace Box Office Manager - Light Trails Royal Botanics Gardens Edinburgh in Dunfermline
Some tips for your application 🫡
Showcase Your Culinary Skills & Experience:In the hospitality and food service world, your experience in the kitchen or front of house is crucial. Highlight any relevant roles you’ve had, like stints at restaurants or catering events, and don’t forget to mention any specific cuisines or techniques you excel at!
Include a Tasty Portfolio:As a freelancer, having a portfolio is essential! Include photos of your dishes, catering setups, or any food events you’ve worked on. This gives potential clients a flavour of what you can do and sets you apart from the competition!
Rate Yourself Right:Be upfront about your rates in your application. Clients in the food service industry appreciate transparency. Just make sure your rates reflect your skills and experience—don’t undersell yourself, but stay competitive!
Make a Personal Connection:When applying to Ticketek UK, let your passion for hospitality shine through your cover letter. Maybe share a brief story that highlights why you love working in food service. This personal touch can help us see your potential and commitment!
How to prepare for a job interview at Ticketek UK
✨Show off your culinary portfolio
When you're freelancing in the hospitality food service, having a solid portfolio is key. Bring along some high-quality photos of your best dishes, along with any reviews or testimonials from past clients. It'll help us visualise your creativity and skill set!
✨Highlight your adaptability
Freelance roles often require us to adjust quickly to different environments and client needs. Be ready to share examples of how you've pivoted in the past, perhaps managing a last-minute menu change or catering for a unique dietary requirement. This will show you're versatile and can handle pressure!
✨Prepare for practical tasks
Expect to face practical assessments during the interview. You might be asked to demonstrate your cooking techniques or create a dish on the spot. Brush up on some popular recipes and be ready to showcase your skills live; it’s a great chance for us to see you in action!
✨Discuss your client interaction style
As a freelancer, client communication is paramount. Be prepared to talk about your approach to client relationships, how you deal with feedback, and handle any difficult situations. This will reassure them that you can maintain professionalism and rapport while delivering great service.
