At a Glance
- Tasks: Manage the box office for exciting events and ensure smooth ticketing operations.
- Company: Join Ticketek, a global leader in live experiences and fan engagement.
- Benefits: Gain valuable experience in event management and customer service.
- Other info: Flexible hours with evening and weekend shifts; training provided.
- Why this job: Be part of unforgettable live events and enhance your career in the entertainment industry.
- Qualifications: Experience in ticketing and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Blenheim Palace Light Trails Box Office Manager Fix-term Contract
About Ticketek
Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. Our Group includes our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences), our Venues which we own, operate and programme (TEG Venues), and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About the ROLE
We are looking for an experienced Box Office Manager to join us for the upcoming Christmas acting as the first point for ticketing between venue, ticketing and operations staff.
- Box Office Setup: ensuring the office terminals and pinpads are set up and tested and support the Box Office staff.
- Pre-Event Checks: conducting pre-event walk throughs to confirm systems and access points are functioning correctly.
- Issue Resolutions: responding to and resolving customer and operational issues, including overseeing ticket refunds and escalations as required.
- End-Of-Night Reporting: completing and submitting nightly reconciliation reports.
- Hardware Management: maintaining inventory of technology including scanners and printers and communicating any issues.
- Technical Troubleshooting: providing first-line support for technical issues.
- Scanner Setup: setting up, testing and maintaining handheld scanners to ensure smooth event day ingress operations.
About You
We’re looking for someone with:
- Previous ticketing and event experience in a supervisor / managerial role.
- Box Office experience.
- Good customer service experience.
Other key considerations for this role: Due to the nature of this role, it will involve evening and weekend work. Training will be provided.
Please send your CV to: hr@tegeurope.com
Box Office Manager - Light Trails Blenheim Palace employer: Ticketek UK
At Ticketek, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and creativity. As the Box Office Manager at the stunning Blenheim Palace, you'll enjoy the unique opportunity to be part of unforgettable live experiences while benefiting from comprehensive training and growth opportunities within our global fan experience company. Join us in making life better live, where your contributions will be recognised and celebrated in a supportive environment.
