At a Glance
- Tasks: Manage box office operations for exciting Halloween and Christmas events at Blenheim Palace.
- Company: Join Ticketek, a global leader in live experiences and fan engagement.
- Benefits: Earn £19 per hour with flexible hours during festive seasons.
- Other info: Evening and weekend work required; training provided for all new hires.
- Why this job: Be part of unforgettable events and create memorable experiences for visitors.
- Qualifications: Experience in ticketing and customer service, with a proactive problem-solving attitude.
The predicted salary is between 19 - 19 £ per hour.
Blenheim Palace Light Trails Box Office Manager Fix-term Contract
About Ticketek
Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers incredible live experiences that are impossible to forget. Our group includes our Fan Experience Platform (Ticketek) that sells tickets and provides value-added services, event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences), our venues which we own, operate and programme (TEG Venues), and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About the ROLE
We are looking for an experienced Box Office Manager to join us for the upcoming Christmas & Halloween Light Trail Festival at the historic Blenheim Palace. This is a contractor position, so applicants will need to be either self-employed or operating through a limited company. The box office will be open for Halloween (23 October – 02 November) and for Christmas (22 November – 4th January). Pay: £19 per hour.
Requirements:
- Leading the day-to-day box office operations during trails including pre-event set up, box office operation and closing.
- Overseeing the sales of tickets on the day of events.
- Overseeing customer inquiries with a proactive “can-do” approach to problem solving.
- Team Liaison & Support; acting as the first point for ticketing between venue, ticketing and operations staff.
- Box Office Setup; ensuring the office terminals and pinpads are set up and tested and support the Box Office staff.
- Pre-Event Checks; conducting pre-event walk-throughs to confirm systems and access points are functioning correctly.
- Issue Resolutions; responding to and resolving customer and operational issues, including overseeing ticket refunds and escalations as required.
- End-Of-Night Reporting; completing and submitting nightly reconciliation reports.
- Hardware Management; maintaining inventory of technology including scanners and printers and communicating any issues.
- Technical Troubleshooting; providing first-line support for technical issues.
- Scanner Setup & Testing; setting up, testing and maintaining handheld scanners to ensure smooth event day ingress operations.
About You
We’re looking for someone with:
- Previous ticketing and event experience in a supervisor/managerial role.
- Box Office experience.
- Good customer service experience.
Other key considerations for this role: Due to the nature of this role, it will involve evening and weekend work. Training will be provided.
Box Office Manager - Light Trails Blenheim Palace in Banbury employer: Ticketek UK
At Ticketek, we pride ourselves on being a leading employer in the entertainment industry, offering a vibrant work culture that celebrates creativity and teamwork. As the Box Office Manager for the enchanting Light Trails at Blenheim Palace, you'll enjoy flexible working hours, competitive pay, and the opportunity to be part of unforgettable live experiences in a historic setting. We are committed to your professional growth, providing training and support to ensure you thrive in your role while making lasting memories for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Manager - Light Trails Blenheim Palace in Banbury
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
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✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
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Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Box Office Manager - Light Trails Blenheim Palace in Banbury
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Ticketek UK
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Ticketek UK. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
