At a Glance
- Tasks: Assist customers with inquiries and provide friendly support via phone and email.
- Company: Join Edenred, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days leave, hybrid work, and a competitive salary with bonuses.
- Other info: Dynamic, multicultural environment with excellent career development opportunities.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 26100 - 31900 £ per year.
Dê um passo à frente e deixe a Edenred surpreender você.
Todos os dias, fornecemos soluções inovadoras para melhorar a vida de milhões de pessoas, conectando funcionários, empresas e comerciantes em todo o mundo.
Sabemos que há centenas de maneiras de você crescer.
Conosco, você expandirá suas habilidades em um ambiente multicultural, desafiador e dinâmico.
Atreva-se a se juntar à Edenred e prepare-se para prosperar em uma empresa global que lhe oferecerá infinitas oportunidades.
A Edenred tem tudo a ver com meritocracia.
Você vem como você é e contribui.
De fato, o Grupo Edenred reconhece, recruta e desenvolve todos os talentos e singularidades.
Temos o compromisso de evitar todas as formas de discriminação e de oferecer a todos os nossos candidatos oportunidades iguais, independentemente de seu gênero e expressão de gênero, deficiência, origem, crença religiosa e orientação sexual ou qualquer outro critério.
Customer Services Advisor Salary: £25,758.24 per annum + Bonus Swindon – Hybrid
About the Role
Edenred Payment Solutions (EPS) is seeking a motivated and customer‑focused Customer Service Advisor to join our growing team.
You’ll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email.
This role suits someone who enjoys problem‑solving, working with processes and delivering excellent customer service in a fast‑paced environment.
What you will be doing
- Handle customer enquiries via phone and email
- Support cardholders with account access, transactions and product information
- Investigate and resolve issues following internal processes and regulatory guidelines
- Record all interactions accurately and maintain compliant documentation
- Escalate complex cases when required
- Identify trends and share feedback to improve service
- Work collaboratively with Operations, Compliance and Product teams
What you will bring
- Experience in customer service, contact center or financial services (preferred)
- Strong communication skills with a friendly, professional approach
- Ability to explain information clearly and confidently
- Excellent organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy
- Comfortable using systems and following structured processes
- Calm, empathetic and solutions‑driven mindset
- Positive attitude and strong team ethic
Why Edenred Payment Solutions?
We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.
As an Edenred Payment Solutions employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.
What you will get
- 25 days annual leave plus Bank Holidays
- Hybrid working environment (min. 3 days per week in the office)
- Pension Scheme – employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Medical & international travel cover (leisure and action sports)
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Holiday trading scheme
- Season ticket loan
- Cycle to Work scheme
- Employee discount shopping platform
- Employee referral bonus scheme
- Digital learning platform
- Complimentary fruit and other ‘in office’ snacks & refreshments
- Volunteering programme
- Social events
- Diversity
Edenred Payment Solutions are proud to be an equal opportunity employer.
We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
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Customer Service Advisor in Swindon employer: Ticket
Edenred PayTech is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities tailored to enhance your skills in automation and leadership. Located in the vibrant areas of Swindon and London, our hybrid work model provides the perfect balance between professional engagement and personal flexibility, making it an ideal place for those seeking meaningful and rewarding employment.
