Head of Commercial Finance

About Us

Ticket Tailor is a leading white-labeled, self‑serve event ticketing platform. We’re committed to empowering a diverse range of event creators through simple and affordable ticketing. We’re also on a mission to make sure that every single ticket sold has a positive impact on all stakeholders – our team, our planet and the communities we operate in. We call this "Growth on Purpose" and are proud to be a Certified B Corp™, officially putting business for good at the centre of everything we do. This year, 22 million tickets and over $1bn of order value will be placed through the platform, on behalf of over 50k global event creators. Our event creators run a wide variety of events from art installations to water parks, workshops to sell out festivals, and everything in between. We have a world‑class NPS score, and pride ourselves in building a simple yet powerful platform, built with a customer‑first mindset. We’re a fully independent, profitable, and bootstrapped company meaning we don’t have to answer to anyone except ourselves and our customers, allowing us to scale the company sustainably and with soul. We are on an exciting growth trajectory that has seen us 5x revenues in 5 years, gaining significant market share and expanding into more sectors and regions – all in our own sustainable and balanced approach.

About The Role

In your role as Head of Commercial Finance, you will be responsible for the financial modelling, commercial strategy, and cross-functional financial partnerships that underpin Ticket Tailor's new initiatives, high-value client relationships, and long-term financial health. You’ll play a pivotal role at the start of an exciting new venture that is set to be transformational for our business. This role will be a key pillar of Ticket Tailor's finance and commercial activities, and includes responsibility for:

• Owning complex financial modelling for new products, with a focus on pricing, business models, and high-value deals
• Translating complex data and detail into clear strategic decisions and outcomes
• Building deep cross-functional relationships and presenting strategy to leadership
• Supporting our accountancy firm and internal ops team with ongoing activities and finance best practice
• Becoming the key finance stakeholder and expert on how payments, pricing, tax and finances are handled and processed across Ticket Tailor

This position is available full-time or part‑time at four days per week with a salary banding of £90,000 - £110,000 as full-time or pro‑rated £72,000 - £88,000 for 4 days per week + profit share.

What you’ll be doing in the role

• Modelling and pricing ownership of new initiatives
• Own complex modelling and pricing for our newest initiatives, helping ensure successful product launches while maintaining our long‑term financial goals and overall profitability
• Provide ongoing budgeting, modelling, and reconciliation of new business models
• Lead strategic negotiation and financial modelling for high‑value client deals
• Be the in‑house expert on commercial decisions relating to payment processing (e.g. Stripe or similar)

Commercial and cross‑functional partnership

• Partner closely with Product, Tech, Operations, Sales, and Success to understand complex customer usage data
• Create tailored narratives from large volumes of data to support decision‑making and strategic planning
• Present strategies and outcomes confidently to leadership

Team and process

• Contribute to our broader team vision – establishing goals, priorities, and milestones, and acquiring the buy‑in, resources and help needed for successful execution
• Support our accountancy firm and internal ops team with finance activities – implementing opportunistic best practice and process improvement

About You

To succeed in this role, you’ll demonstrate:

• Relevant commercial success: experience in Financial Planning and Accounting (FP&A), Strategy, pricing, or another commercially analytical field, where you’ve delivered meaningful and quantifiable outcomes, resulting in commercial success
• Industry know‑how: ideally you bring experience in the payments sector as that will be a key focus of the role, but experience at a scaled ticketing platform, e‑commerce brand or marketplace will also be highly relevant.
• An AI enabled analytics pro: comfortable building reports and dashboards yourself, ideally with a working knowledge of SQL, Google Data Studios and experience with visualisation tools such as Looker or Tableau. You're proactive with incorporating AI into how you work - using it to speed up analysis, modelling, and reporting.
• Commercially and strategically minded: a strong balance of natural commercial instincts with rigorous attention to detail
• Comfortable with complexity: able to move between granular detail and clear strategic recommendations
• Hands‑on and low‑ego: no task too big or too small - you're happy to roll up your sleeves and thrive in a flat structure where you're as comfortable executing a process, as you are running a strategic workshop with the leadership team

At Ticket Tailor, we’re passionate about creating a diverse and inclusive environment where people can thrive, be inspired, and feel comfortable to be themselves. As a Certified B Corp™, we lead from the front, and with purpose, to disrupt the ticketing industry while ensuring we accommodate and celebrate people of all backgrounds along the way. We believe that diverse teams enable us to have different perspectives and points of view.