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- Tasks: Lead shift operations and manage incidents in a fast-paced environment.
- Company: Join Edenred PayTech, a global leader in seamless payment solutions.
- Benefits: Enjoy competitive salary, hybrid work, and extensive employee perks.
- Why this job: Make a real impact in a dynamic, multicultural team while developing your skills.
- Qualifications: Experience in IT Service Operations and strong incident management skills required.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
The predicted salary is between 43200 - 43200 ÂŁ per year.
DĂȘ um passo Ă frente e deixe a Edenred surpreender vocĂȘ. Todos os dias, fornecemos soluçÔes inovadoras para melhorar a vida de milhĂ”es de pessoas, conectando funcionĂĄrios, empresas e comerciantes em todo o mundo. Sabemos que hĂĄ centenas de maneiras de vocĂȘ crescer. Conosco, vocĂȘ expandirĂĄ suas habilidades em um ambiente multicultural, desafiador e dinĂąmico.
A Edenred tem tudo a ver com meritocracia. VocĂȘ vem como vocĂȘ Ă© e contribui. De fato, o Grupo Edenred reconhece, recruta e desenvolve todos os talentos e singularidades. Temos o compromisso de evitar todas as formas de discriminação e de oferecer a todos os nossos candidatos oportunidades iguais, independentemente de seu gĂȘnero e expressĂŁo de gĂȘnero, deficiĂȘncia, origem, crença religiosa e orientação sexual ou qualquer outro critĂ©rio.
At Edenred PayTech, we power the technology behind seamless payments, trusted financial services, and alwaysâon digital experiences. Our platforms support millions of users globally â and keeping them stable, resilient, and highâperforming is critical to our success. Weâre now looking for a Shift Lead â Service Operations to help us deliver exceptional service availability in a fastâpaced, followâtheâsun operational environment. This is a key role at the heart of our 24/7 service model, ensuring incidents are managed effectively, SLAs are protected, and our clients receive the highâquality service they expect from Edenred PayTech.
Your Impact:
- Lead shift operations, ensuring incidents, requests, and changes are prioritised and managed effectively
- Coordinate Major Incidents, driving swift service restoration and clear communication throughout
- Manage and triage Jira Service Management tickets (CSD, CM, Incident), ensuring accurate updates and SLA compliance
- Maintain ticket quality, monitor queues, and handle escalations with professionalism
- Support Change, Release, and platform activities, including upgrades and planned work
- Deliver structured, highâquality shift handovers to global teams
- Identify risks and opportunities, contributing to continuous improvement across Service Operations
What excellent Looks Like:
- Consistent SLA achievement
- Stable, reliable platform performance
- Effective Major Incident coordination
- Clear, timely, and confident communication
- Strong client satisfaction and trust
What You Bring:
- Experience in IT Service Operations or a similar shiftâbased leadership role
- Strong incident management capability and structured problemâsolving skills
- Handsâon experience with:
- Jira Service Management (CSD/CM/Incident)
- AppDynamics or Dynatrace
- Citrix
- SQL (queries)
- Unix/Linux fundamentals
- Confluence
Who You Are:
You thrive in highâpressure environments and bring calm, structure, and clarity when it matters most. Youâre clientâfocused, proactive, and collaborative â someone who takes ownership, spots opportunities to improve, and leads by example.
Your Growth at Edenred PayTech:
We believe in developing our people. This role offers clear progression pathways into:
- Shift & Incident Management
- Service Operations Management
- Major Incident Management
- Service Reliability or Platform Engineering
What you will get:
- 25 days annual leave plus Bank Holidays
- Hybrid working environment with a 3 days per week in the office
- Income protection
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Employee discount shopping platform
- Digital learning platform
- Complimentary fruit and other âin officeâ snacks & refreshments
- Volunteering programme
- Social events
- Pension Scheme â employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Holiday trading scheme (buy or sell up to 5 days)
- Medical & international travel cover (leisure and action sports)
- Employee referral bonus scheme
- Season ticket loan
- Cycle to Work scheme
Diversity:
Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local law.
Apply now and Vibe with Us!
Shift & Incident Lead in Swindon employer: Ticket Servicos SA
Contact Detail:
Ticket Servicos SA Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Shift & Incident Lead in Swindon
âšTip Number 1
Get to know the company culture! Before your interview, check out Edenred's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
âšTip Number 2
Practice your incident management skills! Since this role is all about handling incidents effectively, think of examples from your past experiences where you successfully managed a crisis. Be ready to share these stories!
âšTip Number 3
Show off your tech know-how! Brush up on Jira Service Management and any other tools mentioned in the job description. Being able to speak confidently about your technical skills will impress the interviewers.
âšTip Number 4
Donât forget to ask questions! Prepare some thoughtful questions about the team dynamics or the challenges they face. This shows you're genuinely interested and ready to contribute to Edenred's success.
We think you need these skills to ace Shift & Incident Lead in Swindon
Some tips for your application đ«Ą
Tailor Your CV: Make sure your CV is tailored to the Shift & Incident Lead role. Highlight your experience in IT Service Operations and any relevant skills like incident management or Jira Service Management. We want to see how you fit into our dynamic environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for Edenred PayTech. Remember, we love a good story!
Showcase Your Skills: Donât forget to showcase your technical skills, especially those mentioned in the job description like SQL and Unix/Linux fundamentals. Weâre looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Itâs the best way to ensure your application gets the attention it deserves. Plus, itâs super easy!
How to prepare for a job interview at Ticket Servicos SA
âšKnow Your Stuff
Make sure you brush up on your IT Service Operations knowledge, especially around incident management and tools like Jira Service Management. Familiarise yourself with the specific technologies mentioned in the job description, such as AppDynamics or SQL, so you can confidently discuss your experience.
âšShowcase Your Leadership Skills
As a Shift Lead, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples of how you've successfully coordinated incidents or led teams in high-pressure situations. This will show that you're ready to take ownership and lead by example.
âšCommunicate Clearly
Edenred values clear communication, so practice articulating your thoughts in a structured manner. Be ready to explain complex technical concepts in simple terms, as you'll be communicating with both technical and non-technical audiences.
âšEmphasise Continuous Improvement
Highlight your proactive approach to identifying risks and opportunities for improvement. Think of specific instances where you've contributed to process enhancements or service reliability, as this aligns perfectly with what Edenred is looking for in a candidate.