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- Tasks: Support US customers by phone and email, shaping a new service.
- Company: Join a dynamic team launching a fresh US consumer lending brand.
- Benefits: Full training, casual dress, pension, and career progression.
- Other info: Office-based role with evening hours, perfect for those seeking growth.
- Why this job: Be part of something new and impactful with real autonomy.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 19536 - 29304 £ per year.
Pay: £24,420.00 per year
Job Description:
Customer Service Representative – US Consumer Lending Launch. Office-Based (UK) | Mon–Fri, 3:00PM–11:00PM | Full-Time. We’re launching a new US consumer lending brand and need an experienced Customer Service Rep to join our UK office.
You’ll support US customers by phone and email, helping build our service from the ground up. This is a unique chance to shape something new with full training and real autonomy.
Requirements:
- At least 1 year of recent experience in customer service, call centre, or financial services.
- Strong written/verbal communication skills.
- Confidence working independently.
- Availability to work Mon–Fri, 3PM–11PM from our UK office.
Please note:
- Please do not apply if you do not have recent customer service, financial services, or call centre experience.
- This role is office-based in the UK, so please do not apply if you are looking for remote work.
- Please ensure you are able to work the stated hours (3:00PM–11:00PM, Mon–Fri) before applying.
Benefits:
- Full training
- Casual dress
- Pension
- Evening hours
- Career progression
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Customer Service Representative employer: Tick Tock Loans
Contact Detail:
Tick Tock Loans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research our new US consumer lending brand and understand what makes us tick. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting customers via phone and email, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your independence! We’re looking for someone who can work autonomously, so think of examples from your past experience where you took initiative or solved problems on your own. This will really impress us!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into this exciting opportunity.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your customer service experience in your application. We want to see how your past roles have prepared you for this position, so don’t hold back on the details!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills or experiences that relate directly to the job description. It shows us you’re genuinely interested in joining our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at Tick Tock Loans
✨Know Your Stuff
Make sure you brush up on your customer service experience, especially in financial services or call centres. Be ready to share specific examples of how you've handled challenging situations and provided excellent service.
✨Show Off Your Communication Skills
Since strong written and verbal communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few responses to common interview questions to showcase your skills.
✨Demonstrate Independence
This position requires confidence in working independently. Think of instances where you've taken initiative or solved problems on your own, and be prepared to discuss them during the interview.
✨Be Ready for the Hours
Remember, this role is office-based and requires you to work from 3PM to 11PM, Monday to Friday. Make sure you're comfortable with these hours and express your enthusiasm for the schedule during the interview.