At a Glance
- Tasks: Support patients through their healthcare journey and assist with clinical procedures.
- Company: Join TIC Health, a leading private medical services provider in England.
- Benefits: Gain hands-on experience in a friendly, professional environment with growth opportunities.
- Other info: Flexible role with opportunities for training in phlebotomy and cannulation.
- Why this job: Make a real difference in patient care while developing your healthcare skills.
- Qualifications: Experience in healthcare and excellent communication skills are essential.
The predicted salary is between 22950 - 28050 £ per year.
Are you a caring, motivated individual looking to take the next step in your healthcare career? TIC Health is looking for a Healthcare Assistant to join our team, supporting patients through their journey from arrival through to the completion of their appointment or scan. This is a hands‑on, patient‑facing role combining reception duties with clinical support, including phlebotomy, cannulation, and assisting clinicians within CT and MRI. You will be a key part of a friendly team, helping to ensure every patient receives a safe, comfortable, and well‑coordinated experience. We are seeking an experienced and proactive HCA to look after our patients in our Milton Keynes branch.
The Healthcare Assistant will provide high-quality patient care and clinical support within the clinic, ensuring patients are welcomed, prepared, and supported throughout their visit. The post holder will work closely with radiographers and other clinical and administrative staff to support diagnostic imaging procedures, and will also carry out front‑of‑house duties including patient check‑in and handling patient enquiries by phone and email.
Main duties of the job
- Greet patients on arrival in a friendly, professional, and reassuring manner
- Check patients in for their scheduled appointments
- Respond to patient queries received via the email inbox
- Answer incoming telephone calls and handle patient enquiries appropriately, escalating where necessary
- Prepare patients for diagnostic procedures, including CT and MRI, ensuring patients understand what to expect
- Provide phlebotomy services / undertake training for, taking blood samples as required
- Perform cannulation for patients where clinically required
- Assist the radiographer with patient positioning during scanning procedures
- Monitor patient comfort and wellbeing throughout procedures
- Maintain a clean, safe, and tidy clinical environment at all times
- Ensure clinical areas and equipment are prepared appropriately between patients
- Adhere to infection control, health and safety, and clinical governance policies
- Maintain patient confidentiality and comply with data protection requirements at all times
- Work collaboratively as part of the wider clinical and administrative team
- Participate in mandatory training and continuing professional development
- Undertake any other duties commensurate with the role as required
Person Specification
- Previous experience in a healthcare, clinic, or hospital setting.
- Excellent communication and interpersonal skills
- Ability to follow clinical protocols and instructions accurately
- Good organisational skills and attention to detail
- Knowledge of infection control and health and safety procedures
- Calm and reassuring manner, including with anxious patients.
- Flexible and adaptable to changing clinic needs
- Willingness to undertake phlebotomy and cannulation training if not already qualified.
- Experience in a similar front‑of‑house role within a private or NHS medical or clinical setting
- Experience in phlebotomy and/or cannulation
- Experience assisting with diagnostic imaging procedures (CT/MRI)
Skills
- Familiarity with diagnostic imaging, cardiac screening, or private GP services
- Experience using clinical software systems or patient management systems
- Willingness to travel between clinic branches, if required
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Healthcare Assistant / supervisor - Private clinic employer: TIC Health
TIC Health is an exceptional employer, offering a dynamic work environment where you can make a real difference in lung health across England. With a strong emphasis on professional development, our team enjoys comprehensive training opportunities and a supportive culture that fosters collaboration and innovation. Join us to be part of a mission-driven organisation dedicated to improving patient outcomes while enjoying the benefits of flexible working arrangements and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Assistant / supervisor - Private clinic
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like TIC Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at TIC Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like TIC Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Healthcare Assistant / supervisor - Private clinic
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at TIC Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at TIC Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to TIC Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at TIC Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at TIC Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research TIC Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
