At a Glance
- Tasks: Deliver top-notch customer service and assist shoppers with their needs.
- Company: Join Tian Tian Market, a leading Asian food retailer with a vibrant team.
- Benefits: Earn £12.71 per hour, enjoy staff discounts, and access a pension plan.
- Other info: Receive on-the-job training to enhance your skills and career progression.
- Why this job: Be part of a dynamic team and grow into leadership roles.
- Qualifications: Customer-focused, reliable, and ideally bilingual in Mandarin and English.
The predicted salary is between 25000 - 27000 £ per year.
Responsibilities
- Provide a high level of customer service to all customers.
- Serve customers and process cash and card payments accurately.
- Assist shoppers in locating products and provide knowledgeable, friendly support.
- Keep shelves stocked and organised efficiently, including handling large deliveries.
- Conduct stock checks and manage product rotation to minimise waste.
- Support promotional activities and maintain visual merchandising standards.
- Maintain a safe, clean, and secure store environment.
- Follow instructions from supervisors and report operational issues promptly.
- Work as part of a strong team, helping colleagues and contributing to a positive store culture.
Qualifications
- Customer‑focused and task‑driven individuals.
- Comfortable serving both Chinese‑speaking and local customers.
- Fast, efficient, and reliable in completing daily tasks.
- Team‑oriented and ready to help colleagues succeed.
- Previous retail or customer service experience (essential).
- Bilingual in Mandarin and English (desirable).
- Familiarity with East & South‑East Asian foods (desirable).
- Right to work in the UK.
What We Offer
- Competitive pay of £12.71 per hour.
- Staff discount on products.
- Company pension and referral scheme.
- Opportunities for promotion into Senior Shop Assistant or Store Supervisor roles.
- On‑the‑job training to develop your skills and progress your career.
Benefits
- Competitive hourly wage (£12.71).
- Staff discount on products.
- Company pension plan.
- Referral scheme.
- Potential promotion into Senior Shop Assistant or Store Supervisor roles.
- On‑the‑job training to develop your skills and progress your career.
Shop Assistants employer: Tian Tian Market
Tian Tian Market is an exceptional employer, offering a vibrant work culture where customer service excellence is at the forefront. With competitive pay, generous staff discounts, and clear pathways for career advancement into leadership roles, employees are supported in their professional growth while enjoying a dynamic team environment that values collaboration and efficiency. Located in a thriving community, this role not only provides meaningful employment but also the chance to engage with a diverse customer base, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistants
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tian Tian Market. Understand their products and values so you can show off your enthusiasm for their mission and how you can contribute to their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for customers. This will help you shine during the interview.
✨Tip Number 3
Be ready to demonstrate teamwork! Prepare to discuss how you've worked with others in previous roles. Highlight your ability to support colleagues and contribute to a positive store culture, as this is key for success at Tian Tian Market.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our dynamic team at Tian Tian Market.
We think you need these skills to ace Shop Assistants
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've provided top-notch service and helped customers in the past. Use specific examples to show us what you can bring to our team!
Be Bilingual, Be Brilliant!:If you're bilingual in Mandarin and English, shout it from the rooftops! This is a big plus for us at Tian Tian Market. Make sure to mention your language skills clearly in your application, as it helps us serve our diverse customer base better.
Keep It Neat and Organised:Just like we keep our shelves stocked and organised, your application should be tidy too! Use clear headings, bullet points, and concise language to make it easy for us to read. A well-structured application shows that you pay attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Tian Tian Market
✨Know Your Products
Familiarise yourself with the range of East and South-East Asian products that Tian Tian Market offers. Being able to discuss specific items or share your knowledge about popular products can really impress the interviewers and show your passion for the role.
✨Customer Service Scenarios
Prepare for common customer service scenarios you might face in the shop. Think about how you would handle difficult customers or assist someone who can't find what they're looking for. Practising these responses can help you feel more confident during the interview.
✨Show Team Spirit
Since teamwork is crucial in this role, be ready to share examples of how you've worked well in a team before. Highlight any experiences where you supported colleagues or contributed to a positive work environment, as this will resonate well with the interviewers.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
