Salon Manager

21 High Street, Leatherhead, KT22 8AB, Surrey, UK

Summary

We at Tiaara are looking for a dedicated professional who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.

Responsibilities

• Oversee daily operations to ensure smooth workflow, maintain cleanliness, and uphold service quality.
• Recommending personalized treatments, and ensuring top-tier service in a clean and welcoming atmosphere
• Responsible for monitoring the Administrative , Operational and Technical aspects & smooth functioning of the centre as a whole with emphasis on the Spa and Beauty Sections in the Centres in order to ensure the optimum capacity utilization and quality
• Ensure excellent customer service by addressing client concerns, handling complaints, and maintaining high satisfaction levels.
• Drive sales and revenue through promotions, upselling services/products, and fostering strong client relationships.
• Monitor inventory and supplies by tracking stock levels, placing timely orders, and managing vendor relations.
• Ensure compliance with health, safety, and industry regulations, maintaining a clean and hygienic work environment.
• Maintain a positive work environment by fostering teamwork, resolving conflicts, and motivating staff for better performance.

Qualifications

• Strong leadership and team management skills to supervise and motivate staff.
• Excellent customer service and communication skills to build client relationships.
• Knowledge of beauty, hair, and wellness services, trends, and products.
• Experience in budgeting, sales, and inventory management.
• Ability to handle conflicts, multitask, and work in a fast-paced environment.

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