At a Glance
- Tasks: Lead product discovery and validation for TIAA's emerging AI capability.
- Company: Join TIAA, a forward-thinking company on an exciting AI journey.
- Benefits: Competitive salary, generous benefits, hybrid working, and supportive culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Shape the future of AI products and make a real impact.
- Qualifications: Experience in product management, especially in B2B SaaS and AI tools.
The predicted salary is between 60000 - 80000 £ per year.
TIAA Limited is entering an exciting phase in its AI journey. Following a successful Knowledge Transfer Partnership with the University of Essex, we’ve developed a promising AI capability — and now we need to validate whether it can deliver measurable internal value and support a credible external software proposition. We’re looking for a Senior Contract Product Manager to lead this discovery and validation effort. This is not a typical delivery role. It’s a hands‑on, structured, evidence‑driven product discovery position at the centre of a small, focused product function. If you thrive in ambiguity, enjoy shaping early product direction, and know how to turn capability into value, this is a rare opportunity to influence a strategic decision: invest, narrow, partner, pause, or build.
About the Role
As Senior Contract Product Manager, you will lead the six‑month product discovery and internal validation workstream for TIAA’s emerging AI capability. You’ll work closely with assurance teams, technical colleagues, leadership and a fractional commercial/product strategy lead to determine where AI can meaningfully improve workflows — and whether those use cases can form the basis of a repeatable external proposition.
What You’ll Do
- Product Discovery & Validation
- Run structured discovery with assurance teams to map workflows, pain points and decision points.
- Identify and prioritise 3–5 high‑value internal use cases for AI.
- Define problem statements, hypotheses, acceptance criteria and success measures.
- Validate whether the AI solves real operational problems — not just drives tool usage.
- Maintain a clear discovery log capturing evidence, feedback and decisions.
- Internal Deployment & Adoption
- Support controlled internal deployments of priority use cases.
- Translate operational insight into user stories, workflow requirements and product improvements.
- Document measurable value (time, quality, consistency, risk, speed, profitability, client insight).
- Help define “good enough” for operational use, including technical and data readiness.
- Roadmap & Product Stewardship
- Own the prioritised backlog for the validation phase.
- Build an evidence‑based roadmap grounded in user value, feasibility and commercial potential.
- Work closely with technical teams to clarify requirements and manage trade‑offs.
- Produce clear artefacts: user stories, workflow maps, prioritisation matrices, value hypotheses.
- Commercial & Market Validation
- Support external discovery conversations (5–10).
- Shape early personas, value propositions and market‑facing use case narratives.
- Provide product input into early pricing, packaging and go‑to‑market thinking.
- Assess whether the proposition is repeatable, scalable and commercially meaningful.
- Stakeholder Leadership
- Work closely with TIAA leadership, assurance teams and technical resources.
- Provide clear updates for fortnightly working sessions and monthly steering sessions.
- Support decision gates at months 2, 4 and 6 with evidence on value, readiness and viability.
What Success Looks Like
Success is measured by clarity, not backlog size or superficial adoption. By the end of six months, TIAA should have a confident, evidence‑based view of:
- Which assurance workflows AI can improve
- Where measurable internal value exists
- Which use cases are repeatable and commercial
- What technical and operational constraints matter
- Whether an external product is viable
- What TIAA should do next
Experience We’re Looking For
- Senior Product Manager / Lead PM / Product Consultant experience
- Strong background in B2B SaaS, data products, AI‑enabled tools or regulated services
- Proven product discovery in ambiguous or early‑stage environments
- Ability to translate workflows and insight into clear product requirements
- Comfortable working with technical teams on data, AI and workflow challenges
- Strong stakeholder management, including senior leadership
- Evidence‑based product decision‑making
- Commercial awareness (value → positioning → pricing → GTM)
Desirable
- Experience with AI/ML/LLMs, data science or assurance/audit/risk technology
- Experience commercialising internal capabilities
- Familiarity with tools like Jira, Linear, Productboard, Pendo, Miro, Figma, Notion
- Experience with early customer discovery, pilots or advisory boards
Personal Attributes
Structured, practical, commercially grounded, collaborative, calm under pressure, comfortable with ambiguity, and focused on measurable value.
Equality, Diversity and Inclusion Statement
Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity - is powerful. Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.
Why join TIAA?
Here at TIAA we have a “can do” spirit rather than an absolute target-driven regime and we care about each of our individual experts and are there right behind them to offer advice, support and training. We believe in giving you the autonomy and recognition to drive your own success. We offer a generous benefits package, embrace remote and hybrid working and social initiatives to keep connected in a remote working world.
How to Apply
Please send your CV and a short note outlining your experience in product discovery, AI or data‑enabled products, and early‑stage product validation. We’re particularly interested in candidates who have helped organisations move from promising capability to evidence‑based product direction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contract Product Manager (AI Product Discovery & Validation) in London
✨Connect with Product Management Communities
Dive into online communities like Product School or Mind the Product. Engage in discussions, share your insights, and ask questions. This can help you build relationships and visibility in the product management scene, plus you might hear about temp roles before they even get posted!
✨Attend Industry Meetups and Workshops
Check out local meetups or workshops specifically targeted at product management. These gatherings are prime spots to meet hiring managers and fellow practitioners. Plus, they often lead to connections that can help you land temporary roles.
✨Showcase Your Work with a Portfolio
Even if you're after a temporary gig, having a solid portfolio is key! Include case studies of past projects, highlighting your role and how you drove product success. Use platforms like Behance to display your work visually.
✨Apply Directly on Company Websites
When you spot a temp role like Senior Contract Product Manager (AI Product Discovery & Validation) at TIAA, go straight to their website to apply. Direct applications often have a better chance of standing out since they show commitment. It's worth the extra effort, trust us!
We think you need these skills to ace Senior Contract Product Manager (AI Product Discovery & Validation) in London
Some tips for your application 🫡
Show Off Your Product Sense:In product management, we want to see your understanding of user needs and business value. When you're crafting your CV and cover letter, highlight specific products you've worked on, the methodologies you used, and how those experiences shaped your product sense. If you have insights into user journey mapping, competitive analysis, or product lifecycle, make sure to feature them!
Highlight Relevant Experience:For a temporary role, employers often look for candidates who can hit the ground running. Make sure your written application showcases not just your past roles, but also specific outcomes you've driven. Don't shy away from using metrics—how did your contributions impact the product or team? We love when you quantify your achievements!
Be Ready to Adapt:Temporary positions can often lead to quick changes in direction. In your cover letter, convey your adaptability and eagerness to learn. Mention any experiences where you’ve had to pivot or adjust your approach to meet project goals. Talk about how you thrive in dynamic environments—it'll really resonate with us at TIAA!
Link to Your Portfolio:If you've worked on product roadmaps, user stories, or any visualisations, link to your portfolio in your application. Even a personal project that demonstrates your skills as a product manager can show your proactive approach. It's a great way for us to see your work in action and understand your style. And remember, apply through our website to make it easier for us to find you!
How to prepare for a job interview at TIAA
✨Show Off Your Product Knowledge
Make sure we can discuss the product lifecycle with confidence! Be ready to showcase your understanding of key concepts in product management, such as roadmap planning and user research. We want to hear about any tools you're familiar with, like JIRA or Trello, as they’re popular in this space!
✨Agile Mindset is Key
As a temporary role, they'll want us to hit the ground running. Brush up on Agile methodologies and be prepared for scenario-based questions where you might need to demonstrate how you'd handle shifting priorities or tight deadlines. Show that you can think on your feet and adapt quickly!
✨Bring Your Portfolio of Projects
If you've got any product projects up your sleeve—be it case studies or live examples—bring them along! For a temporary position, they’re going to want to see tangible results from your previous work, so don't hold back on demonstrating how you've made an impact in past roles.
✨Communicate Clearly and Concisely
They’ll be looking to see how you articulate your ideas, so practice your pitch! Make sure we can summarise complex product requirements into clear, understandable language. Being able to express yourself well is vital in product management, especially in a temporary role where quick collaboration is essential!
