At a Glance
- Tasks: Manage customer portal updates and provide essential admin support to the sales team.
- Company: Dynamic company focused on urban mobility and innovative engineering solutions.
- Benefits: Competitive salary, 34 days holiday, health cash plan, and gym membership.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Join a growing team and make a real impact in urban transportation.
- Qualifications: Strong admin skills, attention to detail, and ability to manage information.
The predicted salary is between 30000 - 40000 £ per year.
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle. We’re expanding following the award of several new large contracts, and we’re looking for a proactive Service Sales Account Administrator to join our team. This role will support the increased administrative requirements across our growing portfolio and involve managing and updating our customer portal system daily to ensure our clients receive consistent, accurate and timely updates. This position is based in our Glasgow office.
Responsibilities
- Update and manage the customer CAFM system daily
- Provide administrative support to UK Service Sales Manager
- Ensure all job updates, quotes, worksheets, and documentation are accurately recorded
- Support the wider operations and commercial teams with administrative tasks
- Liaise with internal teams to ensure timely completion of contract requirements
- Maintain high standards of data accuracy and compliance
- Act as a point of contact for key clients, handling queries and ensuring timely responses
- Coordinate with internal departments for client updates (e.g., operations, finance, customer service)
- Assist collating reports on account performance, sales data, and client activity
- Resolve customer issues and elevate complex concerns where necessary
Qualifications
- Strong administrative experience (preferably within a technical, engineering, or service‑led environment)
- Excellent attention to detail and organisational skills
- Confident using digital platforms and managing large volumes of information
- Ability to work independently and manage competing priorities
- A team player with great communication skills
Benefits
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
- Life Assurance Scheme - 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
Service Sales Account Administrator - Glasgow employer: thyssenkrupp Elevator
As a leading player in urban mobility, our Glasgow office offers an exceptional work environment where innovation and teamwork thrive. We prioritise employee well-being with a competitive salary, generous holiday allowance, and comprehensive health benefits, fostering a culture of growth and support. Join us to be part of a dynamic team that values transparency, responsibility, and the opportunity to make a meaningful impact in the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Sales Account Administrator - Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at thyssenkrupp Elevator. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like thyssenkrupp Elevator before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Sales Account Administrator - Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to thyssenkrupp Elevator:Your cover letter is your chance to shine! Tell us why you want to work at thyssenkrupp Elevator specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at thyssenkrupp Elevator!
How to prepare for a job interview at thyssenkrupp Elevator
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
