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- Tasks: Support field technicians with technical expertise and training in elevator systems.
- Company: Join TK Elevator, a leader in urban mobility solutions and innovative engineering.
- Benefits: Enjoy competitive salary, 34 days holiday, health cash plan, and gym membership.
- Why this job: Be part of a dynamic team, enhancing skills while making a real impact in the industry.
- Qualifications: Experience as a field support engineer; strong communication and problem-solving skills required.
- Other info: Diversity is valued; all applicants are welcome to apply.
The predicted salary is between 36000 - 60000 £ per year.
TK Elevator UK Ltd is moved by what moves people and the world in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors’ products to join our pioneering team in Manchester. As a Field Support Engineer, your day to day will include:
- Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
- Get involved in research about new control systems and digital solutions
- Assist in the development of training simulators and product test rigs
- Undertake training as necessary to be at the forefront of industry and technological developments
- Deliver training courses to field engineers from across Europe
- Assist with the preparation of product support content for field use
Who we are looking for:
- Proven experience working as a field support engineer
- A subject matter expert in one or more of our major competitors’ product lines
- Excellent communication skills: verbal, telephone and written
- Positive attitude, capable of working under pressure as part of a team
- Confident in using your own initiative and proactive thinking outside of the box
- An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for ongoing incidents
- Demonstrated exceptional customer service and problem-solving skills
- NVQ4 (or similar) qualification an advantage
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- It is desirable if you have language skills, especially in French (Italian or German can also be considered)
What we offer:
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs, such as dental, optical, physiotherapy, chiropody and more
- Life Assurance Scheme - 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
We are looking forward to receiving your application.
Field Support Engineer - ITS employer: thyssenkrupp Elevator
Contact Detail:
thyssenkrupp Elevator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer - ITS
✨Tip Number 1
Familiarise yourself with TK Elevator's competitors' products. Understanding their features and common issues will not only help you in interviews but also demonstrate your expertise as a Field Support Engineer.
✨Tip Number 2
Network with current or former employees of TK Elevator or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your communication skills, especially in technical contexts. Since the role involves providing remote support, being able to convey complex information clearly is crucial.
✨Tip Number 4
Consider gaining additional qualifications or certifications related to elevator technology or customer service. This can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace Field Support Engineer - ITS
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Support Engineer at TK Elevator. Familiarise yourself with their products and services, especially those of their major competitors.
Tailor Your CV: Highlight your relevant experience in technical support and any specific knowledge of elevator systems. Emphasise your communication skills and problem-solving abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your proactive approach to challenges. Mention any experience you have with training or developing technical content, as this aligns with the job requirements.
Proofread Your Application: Ensure that your CV and cover letter are free from errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Field Support Engineer.
How to prepare for a job interview at thyssenkrupp Elevator
✨Showcase Your Technical Expertise
As a Field Support Engineer, it's crucial to demonstrate your knowledge of elevator systems and competitors' products. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing examples of how you've effectively communicated technical information in the past.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully identified and resolved technical issues. Highlight your investigative mindset and ability to think outside the box when faced with challenges.
✨Emphasise Teamwork and Initiative
This role requires collaboration with various specialists. Share experiences that showcase your ability to work as part of a team, as well as instances where you've taken the initiative to drive projects forward.
