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- Tasks: Log and dispatch customer calls, answer queries, and support engineers daily.
- Company: Join TK Elevator, a leader in urban mobility and vertical transportation solutions.
- Benefits: Enjoy 34 days holiday, competitive salary, health cash plan, and gym membership.
- Why this job: Be part of a passionate team with a positive culture and opportunities for growth.
- Qualifications: GCSE Maths and English, strong Microsoft Office skills, and customer service experience required.
- Other info: Equal opportunity employer welcoming diverse applicants; flexible working hours with no weekends.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a passionate Customer Service Advisor to join our National Service Team, who will report to our Customer Service Manager. This role will support the company\’s service business by logging customer and emergency call outs and dispatching to our engineers in line with customer and company SLA’s.
As a Customer Service Advisor, your day to day will include:
- Log and dispatch call outs raised by customers
- Answer customer queries over the phone and email
- Ensure the timely recording of any safety incidents and customer complaints
- Answer and dispatch emergency call outs
- Provide support to the Branches with any callout related queries
- Engage in monthly completion of Net Promoter Score Customer surveys
- Updating our systems with the relevant information provided by branches
- Answering incoming calls in professional manner, logging the callouts and allocating engineers
- Answering autodialler calls and logging the callouts in Navision and allocating engineers
- Providing support to the Customers over the phone
- General Admin and KPI reporting
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Customer Service Advisor - Nottingham TK Elevator UK Ltd employer: thyssenkrupp Elevator
Contact Detail:
thyssenkrupp Elevator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Nottingham TK Elevator UK Ltd
✨Tip Number 1
Familiarise yourself with TK Elevator's services and values. Understanding their commitment to urban mobility and customer service will help you align your responses during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Being able to demonstrate how you would handle specific situations, such as emergency call outs or customer complaints, can set you apart from other candidates.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. This is crucial for a Customer Service Advisor, where prioritising calls and dispatching engineers efficiently is key.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and show your genuine interest in joining the team.
We think you need these skills to ace Customer Service Advisor - Nottingham TK Elevator UK Ltd
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Skills: Make sure to emphasise your strong communication skills, time management abilities, and experience in customer service. Use specific examples from your past roles to demonstrate how you meet the qualifications listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of TK Elevator's values. Mention how your skills can contribute to their mission of ensuring safety and efficiency in vertical transportation.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor role.
How to prepare for a job interview at thyssenkrupp Elevator
✨Know the Company
Before your interview, take some time to research TK Elevator UK Ltd. Understand their values, mission, and the services they provide. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Demonstrate Communication Skills
As a Customer Service Advisor, effective communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've successfully handled customer queries or complaints.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks and prioritise effectively. You might want to share specific instances where you successfully juggled various responsibilities, especially in a fast-paced environment, to demonstrate your organisational prowess.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential customer service challenges you might face in this role and prepare thoughtful responses on how you would handle them, focusing on your approach to ensuring customer satisfaction.
