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For Companies At a Glance
- Tasks: Manage application delivery and service operations for ERP and field applications.
- Company: Join TK Elevator, a leader in urban mobility solutions with a commitment to innovation and safety.
- Benefits: Enjoy 34 days holiday, health cash plans, gym memberships, and a competitive salary.
- Why this job: Be part of a dynamic team driving continuous improvement in IT services and customer satisfaction.
- Qualifications: 5 years in IT, preferably in service or application management; degree in Computer Science or related field.
- Other info: This is a hybrid role based in Nottingham, welcoming diverse applicants.
The predicted salary is between 36000 - 60000 £ per year.
The Company
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
What we expect
We are looking for an experienced Application and Service Delivery Manager to join our IT division based in our Nottingham Head Office, reporting to the IT Lead Europe Africa Mid Markets. This role will be responsible for overseeing the delivery, maintenance and operations of ERP & Field applications and services, ensuring that all IT services are seamlessly delivered to the business organisations, with close alignments to ensure effective delivery to the organisation.
As an Application and Service Delivery Manager, your day to day will include:
- Application Maintenance: Provide ongoing support and maintenance for existing applications (E.g., ERP, field applications, HR systems). Monitor application performance and address any issues promptly. Manage application upgrades and patches. In accordance with EA & global IT governance, develop and implement application strategies that align with the overall business objectives.
- Application Lifecycle Management: Manage the entire lifecycle of applications, from planning and development to deployment and maintenance. Oversee the development, testing, and implementation of new applications.
- Service Delivery: Ensure the effective delivery of services to internal customers in line with organisational and functional requirements.
- Project Management: Execute projects based on corporate and business initiatives. Ensure strong controls and governance of project delivery in line with Europe Africa IT PMO guidelines.
- Continuous Improvement: Drive ongoing process improvement initiatives to enhance service quality and customer satisfaction.
- Vendor Management: Manage (application) service suppliers, ensuring a close working relationship and delivery to agreed contractual terms.
- Reporting: Prepare and deliver regular reports to key stakeholders in relation to Service Delivery Performance.
- Security and Compliance: Ensure that the applications and associated developments and projects conform to TK Elevator’s security protocols.
Who we are looking for
- 5 years’ experience working within the IT field, preferably service or application management.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience of various application technical stacks and a solid knowledge of service delivery principles; Experience in ERP and field systems is a plus.
- Strong understanding of ITIL best practices and service management frameworks.
- The ability to build and maintain effective relationships with stakeholders at all levels.
- Excellent problem-solving and analytical skills.
- Strong understanding of IT security and compliance requirements.
- Strong communication and interpersonal skills.
- Ability to manage multiple projects simultaneously; proven track record in project management is a plus.
What we offer
- Competitive salary paid on a monthly basis.
- 34 days holiday, inclusive of bank holidays.
- Attractive company pension scheme.
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
- Life Assurance Scheme - 4x annual salary.
- Free access to premium health and wellbeing apps.
- Subsidised gym membership.
- Industry-leading enhanced maternity and paternity provision.
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work.
- Long Service award scheme, with holiday benefits.
- Employee Assistance Programme.
- Refer a friend scheme.
Additional information
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Job details
- Posting date: 2025/04/11
- Experience level: Experienced professionals
- Type of contract: Permanent, Full time
- Work mode: Hybrid
- Job field: Information Technology
- Job number: UK_IRL_TKE00027
- Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome).
We are looking forward to receiving your application.
Application and Service Delivery Manager– Nottingham TK Elevator UK Ltd employer: thyssenkrupp Elevator
Contact Detail:
thyssenkrupp Elevator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application and Service Delivery Manager– Nottingham TK Elevator UK Ltd
✨Tip Number 1
Familiarise yourself with TK Elevator's core values and mission. Understanding their commitment to urban mobility and safety will help you align your responses during interviews, showcasing how your experience and values resonate with theirs.
✨Tip Number 2
Highlight your experience with ERP and field applications specifically. Be prepared to discuss any relevant projects you've managed, focusing on how you ensured effective service delivery and application maintenance in previous roles.
✨Tip Number 3
Brush up on ITIL best practices and service management frameworks. Being able to speak confidently about these concepts will demonstrate your expertise and understanding of the principles that guide effective service delivery.
✨Tip Number 4
Prepare examples of how you've driven continuous improvement initiatives in past positions. Showcasing your ability to enhance service quality and customer satisfaction will set you apart as a candidate who can contribute positively to TK Elevator.
We think you need these skills to ace Application and Service Delivery Manager– Nottingham TK Elevator UK Ltd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application and service delivery management. Focus on your achievements in IT service management, ERP systems, and project management to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of TK Elevator's values and how your skills can contribute to their mission. Mention specific experiences that demonstrate your ability to manage applications and deliver services effectively.
Highlight Relevant Skills: Emphasise your knowledge of ITIL best practices, service delivery principles, and any experience with ERP and field systems. Use specific examples to illustrate your problem-solving abilities and stakeholder management skills.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at thyssenkrupp Elevator
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Application and Service Delivery Manager. Familiarise yourself with ERP systems, service delivery principles, and ITIL best practices, as these will likely be key discussion points during your interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in application management and service delivery. Highlight specific projects you've managed, focusing on your problem-solving skills and how you've improved service quality in past roles.
✨Demonstrate Communication Skills
Since this role involves building relationships with stakeholders, practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've effectively communicated with different teams or clients in the past.
✨Prepare Questions
Have a few insightful questions ready to ask at the end of your interview. This shows your interest in the company and the role. You might ask about their current projects, team dynamics, or how they measure success in service delivery.
