Sales and Marketing Assistant

We are looking for a dynamic and detail-oriented Sales and Marketing Assistant to join our team. This is a hybrid role combining customer-facing retail duties with creative and administrative responsibilities in marketing. You will be instrumental in ensuring our brand and products are consistently and effectively communicated across all customer touchpoints — from the shop floor to digital channels, hotel rooms, spa areas, and beyond.

OTE of £31,420 based on 42.5 hours per week

• Deliver exceptional customer service, acting as a brand ambassador on the shop floor.
• Assist customers with product information and purchases in a knowledgeable and engaging manner.
• Ensure the retail space is always well-presented, fully stocked, and aligned with brand standards.
• Provide feedback from customers to inform marketing and product development.
• Work with the shop team to ensure daily tasks are completed.

• Develop and maintain in-store signage and printed materials to effectively communicate brand messages and product information across all site locations (shop, hotel rooms, spa, etc.).
• Support the marketing team in creating and scheduling content across social media channels (Instagram, Pinterest, etc.).
• Assist with promotional campaigns and events, both on-site and online, such as pop-ups.

• Work closely with the Product Development team to create and update lookbooks, brochures, and other branded documents.
• Contribute ideas for improving the visual presentation and messaging of products.

Experience in a retail or customer service environment (hospitality experience also welcomed). Strong interest in branding, design, and communication. Familiarity with social media platforms and digital content creation. Highly organised, proactive, and able to manage multiple tasks. Experience with design tools (e.g., Canva, Adobe Creative Suite). Photography or basic content editing skills. Previous experience in a dual-role or lifestyle/hospitality setting.

This is a great opportunity for someone looking to grow their skills in both retail and marketing, within a creative and customer-focused environment. If you’re passionate about brand storytelling and love working with people, we’d love to hear from you.

Set in 150 acres of farmland, Thyme is a family-run destination with a hotel, spa, cookery school, restaurants, and a farm. We grow our vegetables, fruit & herbs, and have nature at our heart. A destination for local regulars, London weekenders, and international travelers alike, each day brings variety, vibrancy, and excitement.

We are a team that consistently strives for world-class guest experience, to celebrate the seasons and immerse guests in our love of the land. Our people are dynamic, passionate, considerate, and collaborative, with a culture of learning and progression at our heart.

• A Flourishing Team: Our team is vibrant, professional, and collaborative. With our company values at our heart, the team works together to deliver true hospitality excellence.
• A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.
• Professional Development: Personal and professional development are at the heart of our people strategy, with training and leadership programs as well as development plans for all the team.
• Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hardworking team each month.

• Exceptionally generous Service Charge bonuses paid monthly.
• 28 days annual leave PA + an extra day off on your birthday.
• Healthy & delicious meals on duty prepared by our own chefs, and a comfy team room for breaks.
• Employee assistance & wellbeing program.
• High-quality, sustainably made, and stylish uniforms provided.
• Free staff parking on-site.
• Team rates to stay at Thyme for £150 per night, with the option to extend to family.
• 50% off food in both the Ox Barn and the Swan.
• Cookery School discount: All classes are £40 per person, available for you plus 1 guest.
• 40% discount on our retail range Bertioli.
• Annual staff Christmas Party with dinner, drinks, music & dancing.

Thyme is an equal opportunity employer committed to a diverse and inclusive workplace. We value respect and understanding for all backgrounds and circumstances, ensuring fair treatment for all applicants.

A welcoming, caring, positive, and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening, and a commitment to health and wellbeing are core to our culture.

• Considerate – Thoughtful actions impacting people and the planet.
• Consistency – Delivering performance and stability through collaboration and communication.
• Integrity – Respect, honesty, and trust in all we do.
• Pride – Pride in our identity and the quality of our work.
• Aspiring – Striving for excellence, embracing ambition, and resilience.