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- Tasks: Be the friendly face of Thyme, welcoming guests and ensuring a smooth check-in and check-out experience.
- Company: Thyme is a unique Cotswold manor offering a hotel, spa, cookery school, and farm-to-table dining.
- Benefits: Enjoy generous service charge bonuses, 28 days leave, discounts on food, spa treatments, and cookery classes.
- Why this job: Join a vibrant team in a beautiful setting, with opportunities for personal and professional growth.
- Qualifications: Previous reception experience is a plus; strong communication skills and a positive attitude are essential.
- Other info: Flexible shifts include weekends and evenings; a supportive culture that values diversity and inclusivity.
The predicted salary is between 24000 - 33600 £ per year.
We are looking for a Front of House Receptionist to join our friendly and supportive Reception. Part time applicants may be considered.
Our Front of House Reception team are incredibly important to our business and play a vital part in delivering a first-class guest experience to all visitors to Thyme.
As a Hotel Receptionist you will be the first point of contact for our guests; you must be professional, discreet, and confident in your own ability. Working both within a team or alone it is essential for you to be able to prioritise for this role. With a \’can-do\’ attitude and a natural ability to go the extra mile, it is essential that you can use your initiative often thinking outside the box.
The annual on target earnings for this role are up to£30,400 pa based on a 42.5 hour week with estimated annual service charge takings
About us
Thyme is not a hotel: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.
Thyme is a restored historic Cotswold manor and farm. It is a family story where a passion for the land, food and entertaining, merges with a love of local heritage, beauty and conservation.
We took time to make Thyme. Working with the historic buildings and the farm that surrounds them, we have created a thoughtful place with love and attention lavished on every detail. We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to enjoy this English country idyll with our team.
Duties & Responsibilities
- Ensure all guests and visitors receive a warm welcome and a lasting first impression of Thyme.
- Perform all check-in and check-out tasks
- Provide information about Thyme, available rooms, rates and amenities
- Act as the point of contact for all Thyme guests and to deal with all situations in a polite and courteous manner.
- Check public areas are kept clean, and presentable at all times
- Manage online and phone reservations for all areas of the business
- Take and directing calls through a switchboard
- Complete administrative tasks e.g. filing, delivering and accepting mail
Typical shift times:
7am-4pm Daily.
2pm-11pm Daily.
Knowledge & Experience
- Previous experience working within a hotel reception would be desirable
- Sound industry knowledge
- Strong communicator with attention to detail, excellent planning and organisation skills
- Confident with a ‘can-do’ attitude, with a natural ability to deliver an excellent customer experience from start to finish
- Excellent personal appearance
- Flexible work schedule includes weekends, evenings and bank holidays.
Why Choose Thyme:
A Flourishing Team:Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.
A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.
Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.
Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.
Benefits for the Team
· Exceptionally generous Service Charge bonuses paid monthly.
· 28 days annual leave PA + All staff to have an extra day off on their birthday.
· Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks
· Employee assistance & wellbeing programme
· High quality, sustainably made, and stylish uniforms provided.
· Free staff parking on site.
· Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.
· 50% off food in both the Ox Barn and the Swan.
· Cookery School discount – All classes are £40 per person, available for you plus 1 guest.
· 50% discount on Spa Treatments.
· 40% discount on our retail range Bertioli
· Annual staff Christmas Party with dinner, drinks, music & dancing!
· A personalised approach to investment in your professional development.
· Beautiful Location with plenty of space to walk and relax during break times!
Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people\’s backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Our Culture
A welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.
Our Values
· Considerate – Being thoughtful and Considerate in our actions and their impact on people and the planet
· Consistency – Delivering Consistency of performance and stability through collaboration and communication
· Integrity – Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive.
· Pride – Having Pride in who we are and what we do, and the sophisticated style with which we do it
· Aspiring – Aspiring to achieve excellence, applauding ambition, and rewarding resilience
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 25/06/2025 by TN United Kingdom
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Receptionist employer: Thyme
Contact Detail:
Thyme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Thyme's unique offerings and values. Understanding the hotel's ethos, such as its connection to nature and commitment to sustainability, will help you convey genuine enthusiasm during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to articulate clearly and confidently will demonstrate your ability to provide excellent guest experiences, which is crucial for this role.
✨Tip Number 3
Showcase your flexibility and adaptability. Be prepared to discuss how you've successfully managed various tasks or challenges in previous roles, as this will highlight your 'can-do' attitude that Thyme values.
✨Tip Number 4
Network with current or former employees of Thyme if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hotel reception or customer service roles. Emphasise skills like communication, organisation, and a 'can-do' attitude that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work at Thyme and how your values align with theirs, particularly their focus on hospitality excellence.
Highlight Relevant Skills: In your application, clearly outline your skills that are pertinent to the role, such as attention to detail, ability to manage reservations, and experience with administrative tasks. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Thyme
✨Showcase Your Customer Service Skills
As a Front of House Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation with professionalism.
✨Demonstrate Your Knowledge of Thyme
Familiarise yourself with Thyme's unique offerings, such as its history, the farm-to-table concept, and the various amenities available. This will show your genuine interest in the role and help you connect with the interviewers.
✨Exhibit a 'Can-Do' Attitude
The job requires a proactive approach and the ability to think outside the box. Be ready to discuss how you've tackled challenges in previous roles and how you can bring that same attitude to Thyme.
✨Prepare for Teamwork Scenarios
Since you'll be working both independently and as part of a team, think of examples that highlight your teamwork skills. Discuss how you contribute to a positive team environment and how you handle conflicts or differing opinions.
