Guest Operative

We are looking for a confident and organised Hotel Porter to join our friendly and supportive Reception team. Our porters at Thyme are incredibly important to our business and play a vital part in delivering a first-class guest experience to all visitors to Thyme. They are responsible for the seamless delivery of all back of house activities which affect the experience of our guests here at Thyme, such as the delivery of luggage to the room, the coordination of in-room services such as food & beverage and hampers, the concierge service, as well as the guest turndown.

Working both within a team or alone, it is essential for you to be able to prioritise for this role. With a 'can-do' attitude and a natural ability to go the extra mile, it is essential that you can use your initiative, often thinking outside the box.

About us: Thyme is not a hotel; we have a hotel, a spa, a cookery school, restaurants and a farm. We grow our vegetables, fruit & herbs, and we have nature at our heart. Thyme is a restored historic Cotswold manor and farm. It is a family story where a passion for the land, food and entertaining merges with a love of local heritage, beauty and conservation.

We took time to make Thyme. Working with the historic buildings and the farm that surrounds them, we have created a thoughtful place with love and attention lavished on every detail. We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to enjoy this English country idyll with our team.

Set in 150 acres of farmland, Thyme is a family-run destination. A destination for local regulars, London weekenders and international travellers alike, each day brings variety, vibrancy and excitement. We are a team that consistently strives for world-class guest experience, to celebrate the seasons and immerse guests in our love of the land. Our people are dynamic, passionate, considerate and collaborative, with a culture of learning and progression at our heart.

Why Choose Thyme:

• A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.
• A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.
• Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.
• Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hardworking team each month.

Benefits:

• Exceedingly generous Service Charge and Gratuity bonuses paid monthly.
• Additional Holiday - All staff to have an extra day off on their birthday.
• Employee assistance programme - designed specifically to assist hospitality people by providing specialist, independent and confidential advice, support, and assistance.
• High quality and stylish uniforms provided.
• Free staff parking.
• 50% off food in both the Ox Barn and the Swan.
• Staff accommodation rate of £150 Bed and Breakfast per room per night.
• Cookery School - All classes are £40 per person, available for you plus 1 guest.
• 50% discount on Spa Treatments.
• Staff room with kitchenette, comfy sofas and entertainment.
• Beautiful Location with plenty of space to walk and relax during break times!

Duties & Responsibilities:

• Responsible for a warm guest welcome at the turning circle, meet & greet and luggage delivery (average luggage weight 25kg per item).
• Delivery of the F&B room service.
• Delivery of in-room services including hampers as directed by the House Manager.
• Managing porters’ stock and the movement of it around site.
• Overseeing the inventory of rooms.
• Upkeep of standards of guest routes: paths swept; thresholds cleaned.
• In-house log refills.
• Supporting reception.
• Delivery of evening turndown service.
• Management of all honesty bars, use by dates and control of milk.
• Collection and delivery of parcels arriving on site.

Typical shift times:

• 8am-5pm Daily.
• 12pm-9pm Daily.

Knowledge & Experience:

• Previous experience working within a hotel would be desirable.
• Confident with a ‘can-do’ attitude.
• Excellent personal appearance.
• Flexible work schedule includes weekends, evenings and bank holidays.

Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.