At a Glance
- Tasks: Support daily operations and deliver exceptional customer service in a boutique environment.
- Company: Join a luxury boutique known for its stylish offerings and welcoming culture.
- Benefits: Generous bonuses, 28 days leave, discounts, and delicious meals on duty.
- Other info: Enjoy a beautiful location and opportunities for professional development.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Experience in retail or hospitality, with strong organisational and customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
The Shop & Operations Assistant supports the smooth day-to-day running of the boutique through strong customer service and operational admin support. This role picks up essential shop-floor and back-of-house tasks, ensuring retail standards, customer experience and operational basics are consistently delivered.
Key Responsibilities
- Shop Floor & Customer Support
- Deliver excellent customer service as a brand ambassador.
- Support daily shop-floor standards: presentation, restocking and cleanliness.
- Assist customers with product advice and purchases.
- Retail Admin & Operational Support
- Monitor boutique inboxes and respond to customer enquiries.
- Support packaging, online order processing and returns.
- Order retail supplies, packaging and shop consumables.
- Stock & Sample Coordination
- Assist with stock replenishment and basic inventory checks.
- Support sample sending and returns for suppliers and press.
- Provide admin support for deliveries and operational routines.
Skills & Experience
- Experience in luxury retail, hospitality or customer-facing roles.
- Highly organised, proactive and reliable.
- Confident handling admin tasks alongside shop-floor responsibilities.
- Strong attention to detail and service standards.
Success Measures (KPIs)
- Smooth shop-floor execution and strong customer experience.
- Reduced operational duplication across the retail team.
- Consistent admin support for stock, orders and boutique operations.
Benefits for the Team
- Exceptionally generous Service Charge bonuses paid monthly.
- 28 days annual leave PA + All staff to have an extra day off on their birthday.
- Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks.
- Employee assistance & wellbeing programme.
- High quality, sustainably made, and stylish uniforms provided.
- Free staff parking on site.
- Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.
- 50% off food in both the Ox Barn and the Swan.
- Cookery School discount - All classes are £40 per person, available for you plus 1 guest.
- 50% discount on Spa Treatments.
- 40% discount on our retail range Bertioli.
- Annual staff Christmas Party with dinner, drinks, music & dancing!
- A personalised approach to investment in your professional development.
- Beautiful Location with plenty of space to walk and relax during break times!
Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Boutique Shop & Operations Assistant in Cirencester employer: THYME
Thyme is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With generous benefits such as monthly service charge bonuses, extensive leave, and discounts on dining and wellness services, team members enjoy a supportive environment in a stunning location that encourages relaxation and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Boutique Shop & Operations Assistant in Cirencester
✨Tip Number 1
Get to know the boutique before you apply! Pop in, chat with the staff, and soak up the vibe. This way, you can tailor your approach and show them you’re genuinely interested in being part of their team.
✨Tip Number 2
When you get that interview, be ready to showcase your customer service skills. Share specific examples from your past experiences where you went above and beyond for a customer. We love seeing that passion!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re engaged and keen to learn more about the role. Ask about their operational processes or how they maintain their retail standards.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to jump into the digital side of retail.
We think you need these skills to ace Boutique Shop & Operations Assistant in Cirencester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing excellent customer service. Share any experiences where you went above and beyond to help a customer, as this will show us you're the right fit for our boutique.
Highlight Your Organisational Skills:We’re looking for someone who can juggle shop-floor tasks and admin duties seamlessly. In your application, mention specific examples of how you've stayed organised in previous roles, especially in busy environments.
Be Detail-Oriented:Attention to detail is key in our operations. Make sure to showcase any experiences where your keen eye for detail made a difference, whether it was in stock management or ensuring a perfect customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at THYME
✨Know the Boutique Inside Out
Before your interview, take some time to research the boutique and its offerings. Familiarise yourself with their products, values, and customer service approach. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer, as these stories will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being organised is key in this position. Be ready to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to stay on top of admin duties while ensuring the shop floor runs smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the boutique's success.
