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- Tasks: Lead a team of drivers, ensuring smooth operations and excellent customer service.
- Company: Join THX, a dynamic company transforming tool hire in the UK construction industry.
- Benefits: Enjoy 25 days holiday, a pension scheme, and fully stocked kitchens.
- Why this job: Be part of a passionate team and make a real impact in a growing company.
- Qualifications: Experience in customer service and team management is essential.
- Other info: A friendly, energetic workplace with genuine career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Full Time – THX Gt Barford / THX Bedford, Bedfordshire
Working Hours: Full Time – Monday – Friday.
At THX, we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.
Join us and become part of a team that’s passionate about delivering unparalleled customer service and creating meaningful customer relationships.
WHAT ARE WE LOOKING FOR?
Managing a designated team of Customer Delivery Operatives (CDOs) to ensure safe, efficient, and timely delivery and collection of equipment to and from customer sites. This role is the first point of contact for CDOs and will ensure routes are covered, resources are deployed, and vehicles are available, with a focus on maintaining high standards of performance, compliance, and customer service, while driving continuous improvement in operational KPIs.
WHAT WILL YOU BE DOING?
Your responsibilities will include:
- Lead, motivate, and support a team of CDOs to achieve operational targets and service standards.
- Manage agency driver attendance compliance and competence.
- Maintain accurate training records and assist with audit preparation and compliance requirements.
- Monitor and enforce adherence to Transport KPIs.
- Address underperformance promptly and implement improvement plans.
- Ensure CDOs deliver exceptional customer service during all interactions.
- Act as a point of escalation for customer delivery issues and resolve promptly.
- Manage courier deployment and respond to vehicle breakdowns or availability issues.
- Oversee route coverage and make real-time adjustments as needed.
- Ensure daily compliance with transport legislation, company policies, driver punctuality, vehicle image and health & safety standards.
- Carry out first-line investigations into accidents or incidents and escalates as needed.
- Oversee vehicle checks and reporting of defects.
- Assist in the management of fleet compliance and administration, booking maintenance, managing costs for Team fleet and recognising resource requirements in line with the fleet maintenance schedule.
- Collaborate with scheduling and administrative teams to ensure efficient route allocation.
- Monitor fuel usage, mileage, and cost efficiency.
- Deliver toolbox talks and communicate operational updates to drive continuous improvement.
- Identify trends and recommend process improvements.
- Support the effective and efficient recruitment of CDOs
what we would like to see:
Essential experience, skills & attributes for the role:
- Proven experience in transport or logistics management.
- Strong leadership and people management skills with experience in managing Drivers or similar roles.
- Experience in monitoring and improving KPIs and operational performance.
- Knowledge of transport regulations, driver hours, and vehicle compliance.
- Familiarity with health & safety standards and vehicle compliance.
- Excellent organizational and planning abilities.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and transport management systems.
- Results-driven with a focus on continuous improvement.
- Proactive, with the ability to work under pressure and manage competing priorities.
- High attention to detail and commitment to safety.
- Customer-focused mindset with strong problem-solving and decision-making skills.
Desirable experience, skills & attrubutes for the role:
- Experience in the equipment hire industry.
- Experience with route optimization software or telematics systems.
- Understanding of construction site operations and equipment hire processes.
- Previous experience in implementing performance improvement initiatives.
- Experience managing compliance audits and investigations.
- Strong coaching and mentoring ability.
- Commercial awareness and understanding of cost efficiency.
what will you get in return?
THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.
Benefits include:
- Recharge with 25 Days Holiday (with Bank Holidays on top).
- Looking after your future with a company pension.
- Special recognition and rewards incentives.
- NO MORE PACKED LUNCHES: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fuelled throughout the day.
And that’s not all…
NO ORDINARY WORKPLACE
On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.
Take a moment to explore our THX CAREERS and THX CULTURE pages. You’ll find more details about all of our great benefits, meet some team members, and get a glimpse into what life is like a THX.
If you like what you see and feel like you could be the right person for this role, please apply by completing the Application Form at the bottom of this page.
Alternatively, you can send your CV with a cover letter to our HR Department, careers@thxuk.com
Whilst we value qualifications and experience, don’t let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.
And, if this role isn’t right but you feel you have something to bring to the table, please send your CV and a cover letter for general consideration.
Contact us below to join our dynamic and growing team
#J-18808-Ljbffr
Transport Line Manager employer: Thx UK Ltd
Contact Detail:
Thx UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Line Manager
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry, especially those who work at THX. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research THX’s values and recent projects. Show us you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d manage drivers and handle operational challenges, as these are key aspects of the Transport Line Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at THX.
We think you need these skills to ace Transport Line Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in transport management. We want to see how your skills align with the role of Transport Line Manager, so don’t hold back!
Showcase Your Customer Service Skills: Since we’re all about delivering excellent customer service, be sure to include examples of how you’ve gone above and beyond for customers in your previous roles. This will really help us see your passion for the job!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thx UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Transport Line Manager. Familiarise yourself with the key tasks like managing driver performance and ensuring compliance with safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Transport Line Manager, you'll be supervising a team of drivers. Be prepared to discuss your previous experience in managing others, including how you've handled performance issues or motivated your team. Use specific examples to illustrate your leadership style and how it aligns with the company's focus on customer service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in this role, such as managing last-minute changes or dealing with delivery discrepancies. Prepare structured responses that demonstrate your problem-solving skills and ability to think on your feet.
✨Emphasise Your IT Proficiency
Strong IT skills are essential for this position, especially with tools like Excel and Outlook. Be ready to discuss your experience with these applications and how you've used them to improve efficiency or manage data in previous roles. Highlight any specific projects where your IT skills made a significant impact.
