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- Tasks: Connect with customers and manage their orders while ensuring top-notch service.
- Company: Join THX, a fast-growing company transforming tool hire in the UK construction industry.
- Benefits: Enjoy 25 days holiday, a company pension, and fully stocked kitchens with snacks!
- Why this job: Be part of a passionate team dedicated to exceptional customer experiences and career growth.
- Qualifications: Experience in customer service, excellent communication skills, and proficiency in Microsoft Office required.
- Other info: Flexible working hours and a collaborative workplace culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Working Hours: Monday to Friday – 7am to 5pm
At THX we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.
Join us and become part of a team that’s passionate about delivering unparalleled customer service and creating meaningful customer relationships!
WHAT ARE WE LOOKING FOR?
Are you passionate about delivering exceptional customer service and building meaningful relationships? As a key member of our team, you will be responsible for creating lasting connections with our customers through the ordering and off-hiring processes.
You will also be expected to track and achieve key performance indicators (KPIs) to ensure customer satisfaction, operational efficiency, and the overall success of the business.
You’ll work collaboratively with colleagues in other departments to ensure that THX consistently exceeds customer expectations and delivers a seamless experience.
WHAT WILL YOU BE DOING?
Your primary responsibilities and duties will be to:
- Develop and sustain meaningful relationships with our customers.
- Efficiently handle incoming orders, queries and quotes with dedication and a customer-first attitude.
- Manage and swiftly respond to website orders and customer web charts.
- Provide stellar support to customers through our main phone line.
- Ensure THX’s system is meticulously updated with customer account activities, including administration of off-hires/on-hires.
- Communicate effectively with customers about orders, collections, and other activities, ensuring their satisfaction with our service.
- Address and resolve issues with a positive and solution-orientated approach.
- Collaborate seamlessly with colleagues across various teams to manage delivery and service efficiently.
- Carry out all other reasonable management requests with dedication and a positive attitude.
Your secondary responsibilities and duties will be to:
- Support sales, transport, warehouse and workshop teams to ensure streamlined processes and optimal resource use.
- Facilitate resource sharing between departments for a smooth and effective operation.
- Identify opportunities to enhance accounts and share relevant information with Key Account Managers or Account Managers.
what we would like to see:
Essential experience, skills & attributes for the role:
- Proven experience and success in a customer service environment involving longer term customer relationships.
- Experience of making regular proactive calls to customers.
- Experience of target driven environments and delivering to targets set.
- Experience of assessing and resolving issues.
- Excellent communication skills, both written and verbal.
- Knowledge of customer and account management.
- High level of proficiency in Outlook, Word, Excel, and PowerPoint.
- Exceptional analytical and problem-solving skills.
- Excellent attention to detail and organisational skills.
- A driven individual with a high degree of autonomy and passion for achieving results.
- A highly organised individual with the ability to work under pressure.
- Flexible and solutions driven mindset.
- Excellent interpersonal and influencing skills
- Team player.
- Calm and focussed under pressure.
- Experience of making regular, proactive calls to customers.
- Experience of working in successful SME.
WHAT WILL YOU GET IN RETURN?
THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.
Benefits include:
- Recharge with 25 Days Holiday (with Bank Holiday’s on top).
- Looking after your future with a Company Pension.
- Special recognition and rewards incentives.
- NO MORE PACKED LUNCHES:Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fuelled throughout the day.
no ordinary workplace
On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.
Take a moment to exploreTHX CAREERS andTHX CULTURE . You’ll find out more details about all our great benefits, meet some team members, and get a glimpse into what life is like at THX.
SOUNDS GREAT, HOW DO I APPLY?
If you like what you see and feel you could be the right person for this role, please apply by completing the Application Form at the bottom of this page.
Alternatively, you can send your CV with a cover letter toSteve Ward, HR Consultant, sjw@thxuk.com
Whilst we value qualifications and experience, don’t let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.
Full Time – THX Gt Barford / THX Bedford, Bedfordshire Working Hours:…
Full Time – THX Gt Barford / THX Bedford, Bedfordshire Working Hours:…
Full Time, Great Barford, Bedfordshire Working Hours: Monday to Friday – 40+…
Full Time, Bedford Working Hours: Monday to Friday – 10:30am – 7pm…
Contact us below to join our dynamic and growing team
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Customer Support Specialist employer: Thx UK Ltd
Contact Detail:
Thx UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with THX's services and customer expectations. Understanding their unique approach to tool hire will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Prepare examples of how you've successfully built relationships with customers in previous roles. Highlighting your experience in creating meaningful connections will resonate well with THX's focus on exceptional customer service.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you've effectively resolved customer issues. This will illustrate your proactive approach and ability to maintain a positive attitude under pressure.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to customer support roles. Being knowledgeable about these metrics will allow you to discuss how you can contribute to achieving them at THX.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you built long-term relationships with clients. Use specific examples that demonstrate your ability to meet targets and resolve issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention how your skills align with the responsibilities outlined in the job description, such as handling orders and collaborating with teams.
Showcase Relevant Skills: Emphasise your communication skills, both written and verbal, as well as your proficiency in tools like Outlook, Word, and Excel. Highlight any analytical or problem-solving skills that would be beneficial in this role.
Demonstrate a Customer-First Attitude: In your application, provide examples of how you've successfully managed customer queries and resolved issues in previous roles. This will show that you have the right mindset for a customer support specialist.
How to prepare for a job interview at Thx UK Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what the company values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've effectively resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical and problem-solving abilities.
✨Highlight Team Collaboration
Since the role involves working closely with various departments, be ready to talk about your experience collaborating with others. Provide examples of how you’ve worked as part of a team to achieve common goals or improve processes.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your customer interaction skills. Practice handling common customer queries or complaints, showing your ability to maintain a calm and positive attitude under pressure.
