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- Tasks: Lead our Spa Team to deliver top-notch health and fitness experiences.
- Company: Join a vibrant hotel with a focus on wellness and customer satisfaction.
- Benefits: Competitive salary, flexible wage access, generous leave, and employee discounts.
- Other info: Opportunities for training and career progression in a supportive environment.
- Why this job: Make a real difference in guests' wellness journeys while advancing your career.
- Qualifications: Passion for health and fitness, strong communication, and leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity for a dynamic individual to join our Spa Team. As Spa Team Leader you will ensure we provide the highest standards of health, meeting all health and fitness responsibilities and deputising for the Spa Manager when required.
Key Responsibilities:
- Recommending activities or opportunities to support spa treatments and membership teams whenever possible.
- Communicating with other internal departments to ensure integration of the Spa within the whole hotel.
- Dealing with all problems, enquiries and complaints from Spa clientele when required.
- Maximising the sales of the Spa area by continually looking for opportunities and ways to innovate.
- Maintaining a safe environment in the gym, pool area and across the whole spa.
Who are we looking for?
You will need to have a good rapport with staff and guests and be able to effectively communicate on all levels. A passion for health and fitness is essential and experience in a similar role would be an advantage. Being able to multi-task is a must; you will need to offer warm hospitality to our spa members and hotel guests whilst ensuring all aspects of the Spa, gym and pool area run smoothly. You should have high standards and thrive in a customer-led environment. If you are an approachable leader who enjoys going the extra mile and have excellent interpersonal skills, this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience.
- Stream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave (rising to 33 days after 5 years).
- Health cash plan.
- Generous employee discounts.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Life assurance.
- Bespoke training programmes accessible to all.
An engaging work environment awaits you.
Spa Team Leader employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and fitness industry, especially those who might know about openings in spa management. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your passion! When you get the chance to meet potential employers or attend interviews, let your enthusiasm for health and fitness shine through. Share your ideas on how to innovate and improve the spa experience – they’ll love your initiative!
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Spa Team Leader. Think about how you’d handle customer complaints or suggest new activities – it’ll help you feel more confident when the real deal comes along.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to engage with us directly.
We think you need these skills to ace Spa Team Leader
Some tips for your application 🫡
Show Your Passion: Let your love for health and fitness shine through in your application. We want to see how your enthusiasm aligns with our spa's mission to provide top-notch services.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leadership roles. We’re looking for someone who can multi-task and keep everything running smoothly, so showcase those skills!
Craft a Personal Cover Letter: Your cover letter is your chance to connect with us. Share why you’re excited about this role and how you can contribute to our team. A personal touch goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Thwaites
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with the spa’s services, treatments, and any unique offerings. This will not only show your enthusiasm but also help you suggest innovative ideas during the conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to communicate effectively and resolve conflicts, as these are crucial for a Spa Team Leader role.
✨Demonstrate Your Passion for Health and Fitness
Be ready to discuss your personal interests in health and fitness. Share any relevant experiences or certifications that showcase your commitment to this field, as it’s essential for connecting with both staff and guests.
✨Prepare for Customer Service Scenarios
Think about potential customer complaints or enquiries you might face in the role. Prepare thoughtful responses that demonstrate your problem-solving skills and your dedication to providing excellent service.