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- Tasks: Welcome guests with a smile and provide top-notch hospitality in a vibrant spa environment.
- Company: Join a dynamic spa team focused on exceptional guest experiences.
- Benefits: Competitive salary, flexible wage access, generous leave, and employee discounts.
- Why this job: Be the face of our spa and create memorable experiences for every guest.
- Qualifications: Warm personality, strong communication skills, and a passion for guest service.
- Other info: Opportunities for career growth and bespoke training available.
The predicted salary is between 18000 - 24000 £ per year.
An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes. We are looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.
Your day to day:
- Greeting every one of our guests with a welcoming smile
- Providing the highest level of hospitality
- Upselling of treatments, products and other facilities
- Informing the guests of the spa’s facilities, offering advice and assistance when necessary
- Ensuring spa procedures are followed
Who are we looking for?
As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride. You will be required to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained. If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Spa Receptionist employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure to greet everyone with a warm smile. We want to see your approachable side right from the start!
✨Tip Number 2
Show us your enthusiasm! Talk about your passion for providing excellent guest experiences and how you can contribute to our vibrant spa environment. Let your personality shine through!
✨Tip Number 3
Be prepared to discuss how you handle pressure. We love candidates who can stay calm and collected in busy situations, so share some examples of how you've managed unexpected challenges before.
✨Tip Number 4
Don’t forget to ask questions! Show us that you’re genuinely interested in the role and the spa’s facilities. It’s a great way to demonstrate your eagerness to learn and grow with us.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Warmth: As a Spa Receptionist, your personality is key! Make sure to convey your approachable and enthusiastic nature in your application. Use friendly language and share experiences that highlight your ability to create a welcoming atmosphere.
Highlight Your Communication Skills: We want to see how you connect with others! In your written application, emphasise your strong communication skills. Share examples of how you've successfully interacted with guests or customers in the past, showcasing your ability to provide service with a smile.
Demonstrate Calmness Under Pressure: The spa environment can get busy, so it's important to show us how you handle unexpected situations. Include a brief story in your application about a time you remained calm and collected during a hectic moment, proving you're ready for the role.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Thwaites
✨Show Your Warmth
As a Spa Receptionist, your warm demeanour is key. Practice greeting friends or family with a smile and friendly tone to get comfortable with making that fantastic first impression. Remember, the interviewers will be looking for someone who can embody that welcoming spirit.
✨Know the Spa Inside Out
Familiarise yourself with the spa's facilities and services before the interview. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role. Be ready to discuss how you would inform guests about treatments and upsell products.
✨Stay Calm Under Pressure
Prepare for potential scenarios where you might need to handle unexpected situations. Think of examples from past experiences where you remained calm and collected. This will demonstrate your ability to thrive in a busy environment, which is crucial for this role.
✨Communicate with Confidence
Strong communication skills are essential for a Spa Receptionist. Practice articulating your thoughts clearly and concisely. You could even role-play common guest interactions with a friend to build your confidence and ensure you can provide service with a smile.