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- Tasks: Lead a team, manage reservations, and drive revenue growth in luxury hospitality.
- Company: Langdale Chase Hotel, a recently refurbished 5-star venue by Lake Windermere.
- Benefits: Access to wages, generous leave, health plans, discounts, and career development.
- Why this job: Join a prestigious hotel and make a real impact on guest experiences.
- Qualifications: Experience in events management, strong leadership, and organisational skills required.
- Other info: Dynamic environment with excellent career progression opportunities.
Are you passionate about luxury hospitality, leading high-performing teams, and driving revenue growth? We’re looking for a Sales Office Manager to join our dynamic team and take ownership of our reservations and events booking cycle. Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3, North of England Hotel of the Year and part of the AA Group of the Year 2025.
Your day to day:
- Lead and develop a small team of Sales Coordinators.
- Oversee all inbound reservations, luxury intimate events, dining and experiences.
- Drive revenue strategies and optimise space across all distribution channels.
- Ensure accurate forecasting and reporting, supporting monthly performance reviews.
- Promote the venue to increase event conversions and repeat business.
- Ensure all bookings are handled professionally to maximise revenue.
- Run weekly function sheet meetings and quarterly strategic reviews.
- Champion post-event feedback and continuous improvement.
Who are we looking for?
We’re looking for someone who embodies warm hospitality, innovation, attention to detail, and craftsmanship, who has experience of working in an events office as a senior coordinator or office manager. You will be someone who thrives in a fast-paced environment, juggling multiple priorities with ease. You will be someone who has exceptional organisational skills and a sharp eye for detail.
We are looking for someone who is passionate about team development, revenue optimisation, and delivering memorable guest experiences. You will have strong leadership and relationship-building skills, both internally and externally, with proven experience of leading a team. You will be analytical and confident with experience of working with KPIs and reporting tools. You will ideally have luxury hotel experience, whilst experience of working with Rezlynx and Toggle systems would be advantageous.
In return, we are offering a rewarding role with scope for career progression along with:
- Wagestream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave (rising to 33 after 5 years).
- Health cash plan and Employee Assistance Programme available 24/7.
- Discounted accommodation, food and drink in our beautiful properties across the country.
- Pension & Life assurance.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Long service awards, including free meals and free stays with your friends or family.
- Bespoke training and development programmes accessible to all.
- An engaging & supportive work environment.
Sales Office Manager employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Office Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury hospitality scene. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you land that interview, let your passion for hospitality shine through. Share stories about your experiences leading teams or driving revenue growth. Make it clear that you’re not just looking for a job; you’re excited about contributing to the team at Langdale Chase Hotel.
✨Tip Number 3
Do your homework! Research Langdale Chase Hotel and its recent achievements. Be ready to discuss how your skills can help maintain that 5 Star Status and boost event conversions. Tailoring your conversation to their specific needs will show you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our dynamic team. Don’t forget to follow up after applying; a little nudge can go a long way in keeping your application top of mind!
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for luxury hospitality shine through in your application. We want to see how much you love what you do and how that passion can translate into driving revenue growth at Langdale Chase Hotel.
Tailor Your CV: Make sure your CV highlights your experience in leading teams and managing events. We’re looking for someone who can juggle multiple priorities, so showcase your organisational skills and any relevant achievements that demonstrate your capability.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Sales Office Manager role. Be sure to mention specific experiences that align with our needs, like your familiarity with KPIs or your success in optimising revenue strategies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Thwaites
✨Know Your Stuff
Before the interview, dive deep into the Langdale Chase Hotel's recent achievements and its luxury hospitality offerings. Familiarise yourself with their services, especially around reservations and events. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you developed team members or improved processes. Highlighting your leadership style and how it aligns with their focus on team development will make a strong impression.
✨Be Ready with Revenue Strategies
Since the role involves driving revenue growth, come prepared with ideas or strategies you've implemented before. Discuss how you’ve optimised bookings or increased event conversions in previous roles. This shows you're proactive and ready to contribute from day one.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about their future plans for the hotel or how they measure success in the Sales Office Manager role. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
