At a Glance
- Tasks: Be the welcoming face of our hotel, greeting guests and ensuring a fantastic experience.
- Company: Vibrant hotel with a focus on exceptional guest service.
- Benefits: Competitive salary, flexible wage access, generous leave, and employee discounts.
- Other info: Opportunities for career progression and bespoke training available.
- Why this job: Join a dynamic team and make a real impact on guests' experiences.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 988 - 1219 £ per month.
We are looking for a Receptionist to be the public face of our hotel. You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, likely being the first and last point of contact they have in our hotel.
Your day to day includes:
- Greeting every one of our guests with a welcoming smile
- Efficiently helping guests whilst checking in and out
- Providing the highest level of hospitality
- Upselling of rooms and other facilities
- Informing the guests of the hotel’s facilities, offering advice and assistance when necessary
Who are we looking for?
As Receptionist, you will be the first person to greet our guests, so you will be key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.
To excel in this position, you will need to be calm under pressure, reacting effortlessly to unexpected circumstances, always taking them in your stride. If you are passionate about providing a great guest experience, are a strong communicator, and provide service with a smile, then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Receptionist employer: Thwaites
Thwaites is an excellent employer that values its team members by offering a supportive work culture and opportunities for career growth within the hospitality industry. With a focus on employee development, you will have access to training and advancement opportunities while working in a vibrant hotel and spa environment that prioritises exceptional service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your greeting! As a Receptionist, your first impression is crucial. Try rehearsing a warm and welcoming introduction so it feels natural when you meet the interviewers.
✨Tip Number 3
Be ready to showcase your communication skills. Think of examples where you've provided excellent service or handled difficult situations calmly. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:As a Receptionist, your warm demeanour is key! Let your personality shine through in your application. Use friendly language and share a bit about yourself to show us how you can create that fantastic first impression.
Highlight Relevant Experience:Make sure to mention any previous experience in hospitality or customer service. We want to see how you've handled busy environments and provided top-notch service to guests, so don’t hold back!
Tailor Your Application:Read the job description carefully and tailor your application to match. Use keywords from the listing to show us you understand what we’re looking for and how you fit the bill perfectly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Thwaites
✨Show Your Warmth
As a Receptionist, your warm demeanour is key. Practice greeting friends or family with a smile and friendly tone before the interview. This will help you convey that welcoming vibe during your interview.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s facilities and services. Be prepared to discuss how you would inform guests about these offerings. This shows your enthusiasm and readiness to provide top-notch hospitality.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle unexpected situations calmly. Share these experiences during the interview to demonstrate your ability to manage stress and maintain composure in a busy environment.
✨Practice Upselling Techniques
Research common upselling strategies for hotels. Prepare examples of how you might encourage guests to consider room upgrades or additional services. This will highlight your proactive approach to enhancing guest experiences.
