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- Tasks: Lead a diverse team, ensuring guests receive a warm welcome and top-notch hospitality.
- Company: Join a vibrant hotel known for its friendly atmosphere and exceptional guest experiences.
- Benefits: Enjoy flexible pay access, generous leave, health plans, discounts, and career growth opportunities.
- Other info: Opportunities for apprenticeships and bespoke training programmes available.
- Why this job: Be the face of our hotel, creating memorable experiences in a dynamic and supportive environment.
- Qualifications: Supervisory experience in hospitality is a plus, but a great attitude is what we value most.
The predicted salary is between 28800 - 42000 £ per year.
We’re looking for someone who can bring together a diverse team.
As Reception Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception and F&B creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.
Your day to day;
- Greeting every one of our guests with a welcoming smile
- Providing the highest level of hospitality when working on reception or in our restaurant and bar
- You will recruit, train and develop your team.
- Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets
- Ensuring all guests are aware of the hotel’s facilities and upselling services where ever possible
- Informing the guests of the local amenities, offering advice and assistance when necessary
- Giving our guests the warmest hospitality and ensuring they want to return!
Who are we looking for?
Someone who is dedicated, motivated and able to adapt to changing circumstances. As Reception Manager, you will be leading a dynamic team in a fast paced and expanding business.
You could be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
It would be ideal if you have supervisory experience in a hotel, bar or restaurant, but a great work ethic and an even greater personality is much more important – if this sounds like you, we want to hear from you.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- Wagestream – the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
#J-18808-Ljbffr
Reception Manager employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the hotel’s values and mission. When you understand what we stand for, you can better align your approach to hospitality and team leadership during the interview process.
✨Tip Number 2
Showcase your adaptability by preparing examples of how you've successfully managed diverse teams in previous roles. Highlighting your experience in fast-paced environments will demonstrate that you can thrive under pressure.
✨Tip Number 3
Research local amenities and attractions that guests might be interested in. Being knowledgeable about the area will not only impress us but also show your commitment to providing exceptional guest experiences.
✨Tip Number 4
Prepare to discuss your strategies for team development and training. We value leaders who invest in their team's growth, so come ready with ideas on how you would recruit and nurture talent within our hotel.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise your ability to lead a team and provide excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guest experience and your adaptability in fast-paced environments. Mention specific examples of how you've successfully managed teams or improved guest satisfaction.
Showcase Your Communication Skills: Since the role requires strong communication, consider including examples in your application that demonstrate your ability to interact positively with guests and team members alike.
Highlight Relevant Achievements: If you have any achievements related to hospitality, such as awards or recognitions, be sure to include them. This will help set you apart from other candidates and show your commitment to excellence.
How to prepare for a job interview at Thwaites
✨Show Your Hospitality Skills
As a Reception Manager, your ability to provide exceptional hospitality is crucial. During the interview, share specific examples of how you've created welcoming environments for guests in previous roles. Highlight any positive feedback you've received from guests or colleagues.
✨Demonstrate Leadership Experience
Since you'll be leading a diverse team, it's important to showcase your leadership skills. Discuss your experience in recruiting, training, and developing team members. Be prepared to talk about how you've managed team dynamics and resolved conflicts in the past.
✨Adaptability is Key
The role requires someone who can adapt to changing circumstances. Prepare to discuss situations where you've had to think on your feet or adjust plans quickly. This will demonstrate your ability to remain calm under pressure and handle unexpected challenges.
✨Know the Local Area
Being knowledgeable about local amenities and attractions is essential for upselling services. Research the area around the hotel and be ready to discuss popular spots or activities. This shows your commitment to providing guests with a memorable experience beyond just their stay.