Daniel Thwaites is seeking a Reception Team Leader to manage the Front Office team and deliver exceptional guest experiences onsite at our Penrith property. You will lead, motivate and develop staff, ensure every guest interaction is warm and accurate, and handle queries with informed recommendations on hotel products and services.
You will also oversee administrative procedures, utilise Opera PMS for bookings and billing, and support the wider hotel in delivering outstanding service.
Reception Team Leader: Guest Experience & Team Coach in Penrith employer: Thwaites
Thwaites is an excellent employer that values its team members by fostering a vibrant work culture where creativity and passion for quality drinks thrive. With flexible working hours and opportunities for personal growth within the hospitality industry, employees are encouraged to develop their skills while delivering memorable experiences to guests in a supportive environment. Join us in a location that celebrates camaraderie and exceptional service, making every shift rewarding and enjoyable.
