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- Tasks: Coordinate conferences and events, ensuring an exceptional guest experience.
- Company: Join a vibrant hotel team focused on outstanding customer service.
- Benefits: Competitive salary, 28 days leave, health cash plan, and employee discounts.
- Why this job: Be the first point of contact for guests and make their experience unforgettable.
- Qualifications: Strong communication skills, attention to detail, and proficiency in IT systems.
- Other info: Full training provided with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
As a Conference and Events Co-ordinator you are the first point of contact for guests before they even arrive. You will be a part of our busy Sales Office, joining as a sales coordinator, to ensure everything is in place to make sure the guest's experience is the best it can be. Our Sales Team is incredibly important to us, and therefore we are looking for someone who will be passionate about our guests' experience, has a flair for organisation and is meticulous in obtaining and recording our guests' needs. We are looking for an amazing communicator who will always go the extra mile.
Your day to day:
- You will spend most of your day communicating with potential and repeat guests through email and on the telephone although occasional show arounds will be needed.
- Using the telephone and online booking systems to seamlessly meet the guests' needs.
- Providing the best possible customer service to all of our guests, be it business or pleasure.
- Making and assisting with conference and events bookings.
- Contributing towards sales for bedroom and meeting room occupancy targets.
- Using your knowledge to showcase the facilities offered at your hotel.
Who are we looking for?
We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest's expectations. You will be calm under pressure with an excellent telephone manner and the ability to multi-task. As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride. You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience.
- 28 days annual leave.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Health cash plan.
- Generous employee discounts.
- Life assurance.
- Bespoke training programmes accessible to all.
- An engaging & supportive work environment.
Conference & Reservations Co-Ordinator in Penrith employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Reservations Co-Ordinator in Penrith
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent events. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone a lot, try role-playing with a friend or family member. This will help you feel more confident and ready to impress during those crucial calls.
✨Tip Number 3
Be proactive! If you see an opportunity to showcase your organisational skills, like offering to help with a mock event or suggesting improvements, go for it. This shows you're eager and ready to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Conference & Reservations Co-Ordinator in Penrith
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see that you genuinely care about creating amazing experiences for our guests!
Be Organised and Detail-Oriented: Since this role requires a keen eye for detail, don’t forget to showcase your organisational skills. Mention any relevant experience where you’ve successfully managed multiple tasks or events.
Communicate Clearly: As a Conference & Reservations Co-Ordinator, communication is key! Use clear and concise language in your application to demonstrate your excellent communication skills. We love a good chat, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Thwaites
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Conference & Reservations Co-Ordinator, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to connect with guests.
✨Demonstrate Your Organisational Flair
Since the role requires meticulous organisation, think of specific instances where your organisational skills made a difference. Whether it was managing multiple bookings or coordinating events, be ready to share how you kept everything running smoothly under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
