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- Tasks: Welcome guests, ensure safety, clean, and set up for breakfast.
- Company: Join a dynamic team focused on exceptional customer service and guest satisfaction.
- Benefits: Enjoy flexible pay access, generous leave, health plans, and employee discounts.
- Why this job: Perfect for night owls seeking a rewarding role with career growth in a supportive environment.
- Qualifications: Reliability, excellent communication skills, and a calm approach under pressure are essential.
- Other info: Full training provided; previous experience is a plus but not required.
We’re looking for a real night owl to be our Night Porter.
You will become a vital part of our team providing the warmest of welcomes and exceptional customer service. As a Night Porter, you will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on you own initiative.
Your day to day;
- Checking in late arrivals
- Cleaning the property and setting up meeting /conference rooms
- Arranging newspapers and wake up calls
- Ensuring the building and guests are secure
- Helping set the dining area for breakfast
- Stocking up the bars
- General cleaning duties
Who are we looking for?
Our Night Porter plays a crucial role in ensuring the smooth running of our property, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl.
You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision.
If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous experience and basic computer skills are an advantage, full training is provided.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- Stream – the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
#J-18808-Ljbffr
Night Porter employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter. Understanding the responsibilities, such as checking in late arrivals and ensuring guest security, will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your ability to handle pressure and multitask. Think of examples from your past experiences where you've successfully managed multiple tasks or resolved issues quickly, as this is crucial for the role.
✨Tip Number 3
Highlight your communication skills. As a Night Porter, you'll need to interact with guests and team members effectively, so be prepared to discuss how you’ve successfully communicated in previous roles.
✨Tip Number 4
Express your enthusiasm for working night shifts. Since the role requires a night owl, sharing your passion for working during these hours can set you apart from other candidates.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Night Porter role. Emphasise your customer service abilities, reliability, and any previous experience in hospitality or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and explains why you are the perfect fit for the Night Porter position. Mention your ability to work independently, handle pressure, and provide exceptional service to guests.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and multitasking. Provide examples of how you've demonstrated these skills in past roles or situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thwaites
✨Show Your Night Owl Spirit
Since the role requires someone who thrives at night, express your enthusiasm for working during these hours. Share any relevant experiences that highlight your ability to stay alert and engaged during late shifts.
✨Demonstrate Problem-Solving Skills
The job involves handling various situations independently. Prepare examples of how you've successfully dealt with unexpected challenges in the past, showcasing your calmness under pressure and decision-making abilities.
✨Highlight Customer Service Experience
Exceptional customer service is key for a Night Porter. Be ready to discuss your previous roles where you provided outstanding service, focusing on how you made guests feel welcome and attended to their needs.
✨Emphasise Communication Skills
Excellent communication is crucial in this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would handle guest interactions, especially in potentially stressful situations.
