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- Tasks: Welcome guests, ensure safety, and maintain hotel standards during the night.
- Company: A welcoming hotel with a focus on exceptional customer service.
- Benefits: Competitive salary, flexible wage access, generous leave, and employee discounts.
- Why this job: Perfect for night owls wanting to make a difference in hospitality.
- Qualifications: Reliability, excellent communication skills, and a calm demeanour under pressure.
- Other info: Full training provided with opportunities for career progression.
The predicted salary is between 1040 - 1240 £ per month.
We’re looking for a real night owl to be our Night Porter. As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on your own initiative.
Your day to day responsibilities include:
- Checking in late arrivals
- Cleaning the property and setting up meeting/conference rooms
- Arranging newspapers and wake up calls
- Ensuring the building and guests are secure
- Helping set the dining area for breakfast
Who are we looking for? Our Night Porter plays a crucial role in ensuring the smooth running of our hotel. You will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl. You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision. If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Night Porter employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Porter position. Showing initiative can really set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think about scenarios where you’ve had to stay calm under pressure – they love that kind of stuff!
✨Tip Number 4
Show off your personality! When you get the chance to meet the team, let your character shine through. They’re looking for someone who fits in well with their night crew, so be yourself and have fun with it!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Night Owl Spirit: Let us know why you're the perfect fit for a night shift! Share your experiences that highlight your ability to stay alert and provide exceptional service during those late hours.
Highlight Your Problem-Solving Skills: We want to see how you handle challenges. Include examples of times you've dealt with tricky situations calmly and effectively, showing us that you can think on your feet.
Communicate Clearly: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and keep it professional yet friendly—just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Thwaites
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the responsibilities like checking in late arrivals and ensuring guest security. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Think of examples from your past experiences where you went above and beyond for a guest or handled a tricky situation. This will demonstrate your ability to provide a warm welcome and react to guests' needs effectively.
✨Stay Calm Under Pressure
The night shift can be unpredictable, so be prepared to discuss how you handle stress and unexpected challenges. Share specific instances where you remained calm and made quick decisions, as this will highlight your reliability and problem-solving skills.
✨Be Yourself and Let Your Personality Shine
The job description emphasises personality, so don’t be afraid to let yours shine through! Be genuine and approachable during the interview. Show them that you’re not just a hard worker but also someone who can connect with guests and create a welcoming atmosphere.
