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- Tasks: Ensure efficient delivery and management of clean and dirty linen throughout the hotel.
- Company: Langdale Chase Hotel, a recently refurbished 5-star hotel by Lake Windermere.
- Benefits: Competitive salary, staff transport, health cash plan, and generous annual leave.
- Why this job: Join a dynamic team and contribute to exceptional guest experiences in a stunning location.
- Qualifications: Previous experience in a similar role, preferably in a 5-star hotel.
- Other info: Opportunities for career progression and access to bespoke training programmes.
Overview
We are looking for a linen porter to ensure the efficient delivery, collection and management of clean and dirty linen throughout the hotel, supporting the housekeeping team in maintaining high standards of cleanliness and guest satisfaction.
Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment of the hotel and reopened its doors in November 2023. In that time the hotel has achieved 5 Star status from the AA and has been recognised in the Time Top 100 Places to Stay, ranked No. 3 and North of England Hotel of the year, as well as being part of the AA Group of the Year 2025.
Responsibilities
- To ensure bedrooms, public areas and corridors are cleaned to the highest standard.
- To collect, sort and deliver linen supplies to all hotel store areas.
- Remove all dirty items using trolleys to housekeeping main store and make ready for collection by the contract laundry.
- Maintain linen pantries ensuring they are tidy, well organised and well stocked. At start of shift, during and at end of shift.
- Assist with linen, supplies stock counts.
- To receive deliveries from contract laundry, check paperwork and store linen correctly.
- Help in the spring cleaning of rooms.
- Clean bedrooms as and when needed.
Who we are looking for
If you have a passion for cleaning and attention to detail, this is the job for you.
You will be responsible for doing anything from changing beds, talking to guests, cleaning bathrooms, stocking up your provisions trolley to sorting out linen deliveries.
You will work on your own but will be part of a bigger team and will have the opportunity to have a catch up with your colleagues during your well earned break.
It is a very varied job and the time goes by so quickly when you are on shift, that before you know it, it will be time to pack away your equipment and head on home.
We are looking for someone with previous experience in a similar role with 4* hotel experience; however 5* hotel experience would be preferred. You must have a genuine passion for providing excellent guest experience and be a team player with a proactive attitude.
Benefits and opportunities
- A competitive salary, negotiable dependent on experience
- Stream – the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Enhanced maternity and paternity pay
- Health cash plan with access to discounted perks and high street discounts
- Long service awards, including free meals and free stays with your friends or family
- Employee Assistance Programme
- Discounted accommodation, food, and drink in our beautiful properties
- Pension and Life assurance
- Bespoke training programmes accessible to all
- Apprenticeships available
- An engaging and supportive work environment
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Linen Porter employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Get to know the hotel! Before your interview, take a look at Langdale Chase Hotel's website and social media. Familiarising yourself with their values and recent achievements will help you connect better during your chat.
✨Tip Number 2
Show off your experience! When you get the chance to speak about your previous roles, highlight specific tasks that relate to being a linen porter. Talk about your attention to detail and how you've contributed to guest satisfaction in the past.
✨Tip Number 3
Be proactive! During the interview, don’t just wait for questions. Ask about the team dynamics and how you can contribute to maintaining those high cleanliness standards. It shows you're eager to be part of the team!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for cleanliness and guest satisfaction shine through. We want to see that you genuinely care about maintaining high standards and creating a welcoming environment for our guests.
Tailor Your Experience: Make sure to highlight any previous experience in similar roles, especially in 4 or 5-star hotels. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Linen Porter role at Langdale Chase Hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our beautiful hotel by Lake Windermere.
How to prepare for a job interview at Thwaites
✨Know Your Linen
Familiarise yourself with the types of linen used in hotels and their specific care requirements. Being able to discuss how you would handle different fabrics or stains can show your attention to detail and passion for the role.
✨Showcase Your Team Spirit
Since this role involves working closely with the housekeeping team, be prepared to share examples of how you've collaborated with others in previous jobs. Highlighting your ability to communicate and support your colleagues will demonstrate that you're a great fit for their team.
✨Emphasise Guest Experience
Prepare to talk about how you ensure guest satisfaction through your work. Whether it’s maintaining cleanliness or being proactive in addressing guest needs, showing that you understand the importance of a positive guest experience will set you apart.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s operations or team dynamics. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
