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- Tasks: Welcome guests, provide high-level hospitality, and upsell spa treatments.
- Company: Join a vibrant spa team dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible pay access, generous leave, health plans, and employee discounts.
- Why this job: Be the face of our spa, creating memorable first impressions in a supportive environment.
- Qualifications: A warm personality, strong communication skills, and a passion for guest service are essential.
- Other info: Training provided for pool operations; apprenticeships available for career growth.
The predicted salary is between 20000 - 30000 £ per year.
An approachable and enthusiastic Leisure Assistant wanted to provide the warmest of welcomes.
We\’re looking for a friendly and dedicated Leisure Assistant to join our team, working in a busy and vibrant spa. In this role, you will help ensure the safety and wellbeing of all guests while maintaining standards across our spa facilities. You will be a welcoming presence for every visitor, supporting a relaxed and enjoyable experience from the moment they arrive.
Your day to day
- Greeting our guests with a welcoming smile, offering advice and assistance when necessary
- Ensuring guest safety at all times, following all health and safety spa procedures
- Maintaining excellent spa standards, cleanliness and presentation
- Providing the highest level of hospitality
- Upselling of food, beverage, treatment, products and other hotel facilities
Who are we looking for?
As a leisure assistant, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.
You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will become a pool responder as well as completing regular pool tests and pool plant operations, all of which will be trained.
If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with
- A competitive salary, negotiable dependent on experience
- Stream – the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
#J-18808-Ljbffr
Leisure Assistant employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant
✨Tip Number 1
Make sure to showcase your warm and approachable personality during any interactions you have with the team or during informal meet-ups. This role is all about creating a fantastic first impression, so let your enthusiasm shine through!
✨Tip Number 2
Familiarise yourself with the spa's facilities and services before your interview. Being knowledgeable about what the spa offers will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about hospitality experiences. Being able to articulate your thoughts clearly and positively will be crucial when interacting with guests.
✨Tip Number 4
Showcase your ability to handle pressure by sharing examples from past experiences where you successfully managed unexpected situations. This will highlight your calm demeanour and problem-solving skills, which are essential for this role.
We think you need these skills to ace Leisure Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for the Leisure Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Warm Cover Letter: Write a cover letter that reflects your enthusiasm for the role and your passion for providing excellent guest experiences. Use a friendly tone and include specific examples of how you've demonstrated approachability and hospitality in previous roles.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality roles. Mention specific instances where you successfully managed guest interactions, upsold products, or handled unexpected situations calmly.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a guest-facing role.
How to prepare for a job interview at Thwaites
✨Show Your Enthusiasm
As a Leisure Assistant, your enthusiasm is key. Make sure to express your passion for providing excellent guest experiences during the interview. Share examples of how you've gone above and beyond in previous roles to create memorable moments for customers.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for guests, it's crucial to showcase your communication skills. Practice clear and friendly responses to common questions, and be prepared to discuss how you would handle various guest interactions.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and unexpected situations. Think of specific examples from your past experiences where you remained calm and effectively resolved issues, as this will demonstrate your ability to thrive in a busy environment.
✨Familiarise Yourself with Spa Operations
While you may receive training, having a basic understanding of spa facilities and operations can set you apart. Research common spa treatments and services, and be ready to discuss how you would inform and assist guests about these offerings.
