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- Tasks: Manage guest reservations and provide exceptional customer service through phone and online systems.
- Company: Leading hospitality company in Leeds with a focus on guest experience.
- Benefits: Full training provided, supportive work environment, and opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Strong communication and organisational skills; customer service experience is a plus.
- Other info: Perfect for those looking to kickstart their career in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
A prominent hospitality company in Leeds is looking for a Reservations Coordinator to facilitate guest interactions through phone and online systems. The ideal candidate will excel in customer service, showcasing skills in communication and organization.
You will manage reservations and help achieve sales goals, all while providing a supportive experience. Full training is available, making this a great opportunity for those looking to grow in a dynamic hospitality environment.
Reservations & Guest Experience Specialist in Leeds employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Guest Experience Specialist in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their guest experience.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with guests, try role-playing scenarios with friends or family. This will help you feel more confident when handling real reservations and inquiries.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and the company. Ask about their approach to guest experience and how you can contribute to achieving their sales goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow in the hospitality industry.
We think you need these skills to ace Reservations & Guest Experience Specialist in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your communication and organisational skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Reservations & Guest Experience Specialist role. Mention how your skills align with the job description and why you’re excited about working with us in Leeds.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences – we want to get to know you quickly!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Thwaites
✨Know the Company Inside Out
Before your interview, take some time to research the hospitality company. Understand their values, mission, and what sets them apart in Leeds. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reservations & Guest Experience Specialist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle reservations and enhance the guest experience.
✨Practice Communication Scenarios
Since the role involves interacting with guests over the phone and online, practice common scenarios you might encounter. Role-play with a friend or family member to refine your communication skills and ensure you can convey information clearly and confidently during the interview.
✨Highlight Your Organisational Skills
Being organised is crucial in managing reservations effectively. Think of specific instances where your organisational skills made a difference, whether in a previous job or a personal project. Be ready to discuss how you prioritise tasks and manage your time, as this will resonate well with the interviewers.
