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- Tasks: Be the first point of contact for guests and manage reservations seamlessly.
- Company: Join a dynamic team focused on exceptional guest experiences.
- Benefits: Competitive salary, flexible wage access, generous leave, and employee discounts.
- Why this job: Make a real impact by delivering outstanding customer service every day.
- Qualifications: Great communication skills and a knack for multitasking; training provided.
- Other info: Enjoy a supportive work environment with opportunities for career growth.
The predicted salary is between 988 - 1219 £ per month.
As a Reservations Coordinator you are the first point of contact for guests before they even arrive. You will help to manage our busy reservations office and ensure everything is in place to make sure the guest’s experience is the best it can be.
Your day to day:
- Spending most of your day communicating with potential and repeat guests
- Using the telephone and online booking systems to seamlessly meet the guests needs
- Providing the best possible customer service to all of our guests, be it business or pleasure
- Making and assisting with reservations
- Contributing towards sales for bedroom occupancy targets
- Using your knowledge to showcase the facilities offered at your site
Who are we looking for?
We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations. As Reservations Coordinator, you will be calm under pressure with an excellent telephone manner and the ability to multi task. As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride. You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Reservationist in Leeds employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with guests over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend to nail that perfect telephone manner.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or handled pressure in previous roles. This will highlight your ability to thrive in a busy reservations office.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reservationist in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone the extra mile for guests in the past, so share specific examples that showcase your ability to exceed expectations.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Tailor Your Application: Take a moment to tailor your application to the role of Reservations Coordinator. Mention your proficiency with IT systems and any relevant experience you have in managing reservations, as this will show us you're a great fit for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Thwaites
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservations Coordinator, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to thrive under pressure and your commitment to exceeding expectations.
✨Practice Your Communication Skills
Since you'll be communicating with guests over the phone and online, practice your telephone manner. Consider doing mock interviews with a friend or family member to refine your tone, clarity, and ability to convey information succinctly. Remember, first impressions count!
✨Be Ready to Discuss IT Proficiency
Familiarise yourself with common booking systems and IT tools used in the hospitality sector. Be prepared to discuss your experience with these systems and how you adapt to new technologies. Highlighting your tech-savviness will reassure them that you can handle the demands of the role.
