At a Glance
- Tasks: Lead hotel operations and enhance guest experiences across all departments.
- Company: Dynamic hotel focused on exceptional guest service and hospitality.
- Benefits: Competitive salary, flexible wage access, generous leave, and health benefits.
- Other info: Opportunities for career progression and bespoke training available.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hotel operations and strong team management skills.
The predicted salary is between 30600 - 37400 £ per year.
We’re looking for someone experienced in Hotel Operations to be our Head of Guest Experience. Providing exceptional guest service and hospitality is our passion; our guests and members are at the heart of everything we do.
Your day to day:
- Managing key operational teams ensuring the highest levels of guest experience are provided at every touch point.
- Reporting directly to the General Manager, and alongside the Leadership Team, you will deliver the operational and sales strategy for all areas you are responsible for.
- Working closely with the Heads of Department to support recruitment, retention and training.
- Coaching and development of all of your Departmental Managers.
- Complete monthly P&L reviews with your managers, reporting results to the General Manager.
Who are we looking for?
As a key member of the Leadership Team, we are looking for a dynamic and commercial individual whose sole focus is enhancing the guest journey and experience, whilst leading our front of house, food and drink team. You will have a thorough understanding of the industry and market place being aware of the challenges and opportunities. Being skilled in delegation and multi-tasking is essential.
The role of Hotels Operations Manager (Head of Guest Experience) covers a number of departments in which you will develop your teams, mentoring and driving a strong commercial culture whilst offering that very best guest experience. You will contribute to the overall operation of the hotel by having a high level of presence within the business, completing operational management shifts and deputising for the General Manager in their absence.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience.
- Stream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave (rising to 33 days after 5 years).
- Health cash plan.
- Generous employee discounts.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Life assurance.
- Bespoke training programmes accessible to all.
- An engaging & supportive work environment.
Hotel Operations Manager employer: Thwaites
Thwaites in Knutsford is an excellent employer, offering a supportive work environment where employees can thrive. With a focus on employee growth through training programs and enhanced leave benefits, the company fosters a culture of teamwork and respect, making it a rewarding place to work for those dedicated to providing exceptional guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thwaites. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thwaites
Don't be shy about reaching out to Thwaites directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thwaites and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thwaites
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
