At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences at our hotel.
- Company: Join a dynamic hotel known for its friendly atmosphere and exceptional service.
- Benefits: Enjoy competitive pay, flexible wage access, generous leave, and employee discounts.
- Other info: Opportunities for training and career growth in a fast-paced environment.
- Why this job: Be the face of hospitality and make a lasting impression on guests every day.
- Qualifications: Proven management experience in hotel reception and a passion for guest service.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for someone who can bring together a diverse team. As Guest Services Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Leading a team that operates Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.
Day to day responsibilities:
- Greeting every one of our guests with a welcoming smile
- Providing the highest level of hospitality when working on reception
- You will recruit, train and develop your team in reception
- Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets
- Ensuring all guests are aware of the hotel’s facilities and upselling services where ever possible
- Informing the guests of the local amenities, offering advice and assistance when necessary
- Giving our guests the warmest hospitality and ensuring they want to return!
Qualifications:
Someone who is dedicated, motivated and able to adapt to changing circumstances. As Guest Services Manager, you will be leading a dynamic team in a fast paced and expanding business. You could be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need to calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride. If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you. You will need to have proven experience of a management role in a hotel reception, as well as a great work ethic and an even greater personality – if this sounds like you, we want to hear from you.
Benefits:
- A competitive salary, negotiable dependent on experience
- Stream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
An engaging environment awaits you.
Guest Services Manager employer: Thwaites
As a Guest Services Manager at our hotel, you will be part of a vibrant and inclusive work culture that prioritises employee growth and development. With competitive salaries, flexible wage access, and generous leave policies, we ensure our team feels valued and supported. Join us in creating memorable experiences for our guests while enjoying unique benefits like bespoke training programmes and employee discounts in a dynamic and expanding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to share your passion for guest services and how you can lead a team to create that vibrant atmosphere. A confident, friendly introduction can make all the difference.
✨Tip Number 3
Show off your adaptability! In interviews or networking events, share examples of how you've handled unexpected situations in the past. This will demonstrate your ability to stay calm under pressure and reassure employers that you're the right fit for their dynamic team.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it shows you're genuinely interested in joining our team and making a positive impact on our guests' experiences.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Guest Services Manager, you’ll be the face of our hotel, so show us why you’d be the perfect fit!
Tailor Your Experience:Make sure to highlight your relevant experience in hotel management and guest services. We’re looking for someone who can lead a team and create a welcoming environment, so share specific examples of how you've done this in the past. Tailoring your application to match our needs will definitely catch our eye!
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points or short paragraphs to make it easy for us to read. We want to quickly see your qualifications and what makes you a great candidate for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for before hitting that submit button!
How to prepare for a job interview at Thwaites
✨Know the Company Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, mission, and the services it offers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Highlight your ability to motivate and develop staff, as well as how you handle challenges in a fast-paced environment.
✨Demonstrate Your Customer Service Passion
Be ready to discuss your approach to providing exceptional guest experiences. Share specific instances where you went above and beyond for guests, and how you ensure that every visitor feels welcomed and valued.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and unexpected situations. Think of scenarios where you had to adapt quickly or resolve conflicts, and explain your thought process and actions clearly.
